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Skills

  • Training and development
  • Medication utilization review
  • Health insurance billing procedures
  • Budgeting and financial forecasting
  • Immunizations
  • Healthcare provider network building
  • Pharmaceutical marketing strategies
  • Foot traffic and sales growth
  • Patient adherence program development
  • Legal fee reduction strategies

Work Experiences

  • Achieved 15% improvement in medication compliance.
  • Created customized training programs for new hires.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Demonstrated a 82% net profit year-over-year growth.
  • Achieved a 50% increase in prescription transfers.
  • Achieved a reduction of 16 days.
  • Achieved Innovation Award for excellence in pharmacy financial management by demonstrating a 16% net profit year-over-year growth.
  • Achieved results within three years.

Summaries

  • Achieved significant business outcomes.
  • Pharmacy Business Manager with 4 years of successful strategic planning and client relations experience.
  • Achieved 59% growth in 2021.
  • Achieved $9 in annual savings.
  • Achieved a 32% increase in sales.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Achieved 34% sales increases.
  • Clear understanding of risk assessment and process improvement as well as risk assessment training.
  • Strengths in client relations and cross-functional collaboration backed up by Miscellaneous training.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.

Accomplishments

  • Played a critical role in the regulatory compliance for the pharmacy department, ensuring zero compliance violations during periodic audit reviews.
  • Spearheaded customer service training programs, driving customer satisfaction scores up by 64%, and increasing pharmacy foot traffic by 3 customers per week.
  • Revamped the pharmacy's workflow management system, improving process efficiency by 18% and reducing employee turnover by 82%.
  • Developed and executed a vendor selection strategy that led to a 84% boost in supply chain efficiency.
  • Led a performance improvement project that increased the on-time prescription fill rate to 3%.
  • Implemented a cost-saving initiative to streamline pharmacy inventory processes, reducing expired goods by 80% within several months.
  • Reduced pharmacy inventory holding costs by 21% through improved demand forecasting and vendor management practices.
  • Managed vendor relationships across Atlanta, renegotiating supply contracts to ensure a 47% decrease in procurement costs.
  • Collaborated with the legal and compliance department to overhaul the pharmacy’s internal protocols, achieving Six Sigma accreditation within one year.
  • Utilized data analytics to assess and minimize operational inefficiencies, saving 11% in monthly pharmacy operating costs.

Affiliations

  • Institute for Healthcare Improvement (IHI)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Healthcare Financial Management Association (HFMA)
  • American Marketing Association
  • Association for Computing Machinery
  • Rotary International
  • American Pharmacists Association (APhA)
  • International Council of Nurses
  • Pharmacy Quality Alliance (PQA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • The Pharmacy Administrator's Leadership Program – 2019
  • Pharmacy Leadership and Management Certification – Vantage
  • Certified Manager in Pharmacy (CMP) by the American Society for Pharmacy Managers
  • Pharmaceutical Business Development Certification – Vantage
  • Advanced Pharmacy Technician Certification (APTC) – Raleigh, 2018
  • Pharmacy Business Operations Management Certification – Beacon Labs
  • Certified Public Accountant
  • Certificate in Health Insurance Reimbursement – Meridian
  • Certified Professional in Patient Access Services (CPPAS) – 2023

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