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Skills

  • Strategic account development
  • Process improvement techniques
  • Contact center management
  • Conflict resolution
  • Sales forecasting
  • B to B sales
  • Coaching and mentoring
  • Customer engagement strategies
  • New business development
  • Sales leadership

Work Experiences

  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Achieved Top Performer for exceeding regional sales goals by $5 in 2020.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 11 long-term accounts being secured in one year.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Used sales presentations to communicate product quality and market comparisons.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Organized promotional events and interacted with the community to increase sales volume.

Summaries

  • Adept and resourceful BDC Sales Manager.
  • Accomplished BDC Sales Manager with extensive experience managing CRM system implementations, resulting in a 41% reduction in customer drop-off. Recognized for developing email marketing campaigns that drive inbound lead volume by 57%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Adaptable BDC Sales Manager.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 42% boost in customer renewal contracts.
  • Strict BDC Sales Manager with category supervisory experience of 10 years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed and executed an inbound lead generation strategy that resulted in a 81% increase in qualified leads over two years.
  • Documented and resolved process which led to initiative.
  • Devised personalized sales scripts and objection-handling frameworks, contributing to a team-wide 73% improvement in closing rates.
  • Implemented a dynamic scheduling system for inbound/outbound sales agents, increasing productivity and reducing idle time by 24%.
  • Resolved product issue through consumer testing.
  • Increased overall sales volume by 36% through targeted email and phone campaigns that capitalized on underutilized lead sources.
  • Analyzed CRM data to optimize lead nurturing strategies, resulting in a 84% higher lead-to-customer conversion rate over 6 months.
  • Reduced customer response times by three years through the introduction of automated email sequences and optimized call handling procedures.
  • Coordinated cross-training sessions between the sales and service departments, leading to a 24% improvement in customer satisfaction scores.
  • Expanded team capacity by hiring and developing 10 highly skilled BDC specialists, increasing overall sales volume by $15 in two years.

Affiliations

  • Society of Human Resource Management
  • Certified Professional Sales Leader (CPSL) Lean
  • Freemason
  • Association of Professional Sales (APS)
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • National Association for Business Development Managers (NABDM)
  • International Automotive Remarketers Alliance (IARA)
  • Institute of Sales Management (ISM) Membership
  • Strategic Partnerships and Channel Management Certification Scrum Master

Certifications

  • Salesforce Certified Advanced Administrator
  • Cisco Certified Network Professional (CCNP) Collaboration
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Sandler Sales Mastery Certification
  • Certified Public Accountant
  • Certified Customer Experience Professional (CCXP)
  • Cisco Certified Network Associate (CCNA)
  • Digital Marketing Strategy Certification - Jira
  • Salesforce

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