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Skills

  • Regulatory compliance
  • Compassionate patient care
  • System equipment
  • Cross-departmental collaboration
  • Adherence to phlebotomy guidelines
  • Supervision
  • Operational improvement
  • Specimen labeling procedures
  • Medical records management
  • Bilingual Mandarin

Work Experiences

  • Solved method issues, improved operations, and provided excellent customer service.
  • Collaborated with physicians to ensure smooth communication about patient test results and procedural updates.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Conducted 5 training sessions.
  • Achieved a 24% decrease in rejected samples.
  • Assisted in launching a new electronic record system, transitioning 2 patients' historical lab results without major disruptions.
  • Entered patient information and results into the system using Asana and QuickBooks.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Resolved unusual test orders by contacting physicians, nursing stations, or reference laboratories.
  • Boosted appointment adherence by 16%.

Summaries

  • Certified Phlebotomy Technician (system).
  • Accomplished Phlebotomist equipped with cross-functional collaboration and training skills. Trained 8 junior staff in safe blood collection techniques, boosting department proficiency.
  • Collected from over 5 patients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adhered to strict collection protocols.
  • Adhered to safety protocols.
  • Advanced skills in bloodborne pathogen safety.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Highly skilled in the use of vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles in routine blood drawing procedures.
  • Compassionate and detail-oriented Phlebotomist with a strong record of reducing procedural errors. Helped lower sample rejection rates to less than 62% through refined specimen handling techniques.

Accomplishments

  • Managed daily blood collection for 2 patients while maintaining accurate medical records, leading to a decrease in documentation errors by 56%.
  • Collaborated with lab technicians to identify and address delays in specimen processing, improving overall lab efficiency by 35%.
  • Documented and resolved process which led to procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the onboarding process for new staff, decreasing role adoption time by 68% while enhancing skill retention and long-term performance.
  • Optimized blood sample labeling process, cutting down sample misidentification occurrences by 49% in Portland.
  • Collaborated with physicians and nurses to prioritize critical patients, successfully lowering wait times for urgent lab draws by 82%.
  • Enhanced patient satisfaction metrics by 47% through improved communication about procedures and wait times.
  • Led a team of 18 phlebotomists during the rollout of new blood draw technologies, improving procedure accuracy and patient outcomes by 32%.
  • Performed complex blood draws while maintaining compliance with all framework and Lean standards, ensuring zero incidents.

Affiliations

  • International Society for Clinical Laboratory Technology (ISCLT)
  • American Medical Informatics Association
  • Clinical Lab Management Association (CLMA)
  • Institution Review Board (IRB) Member - Clinical Trials
  • Regional Healthcare Workers Union - Member
  • American Society of Phlebotomy Technicians (ASPT)
  • Lions Club
  • Phlebotomy & Patient Care Educators Consortium
  • The Laboratory Professionals Guild
  • Association of Clinical Research Professionals (ACRP)

Certifications

  • Certified Phlebotomist (PBT-ASCP) credential from the American Society for Clinical Pathology (ASCP)
  • Certified Medical Assistant (CMA) 2022 from the American Association of Medical Assistants (AAMA)
  • Advanced Phlebotomy and Blood Collection Workshop Certification from Cedar Works
  • Project Management Professional (PMP)
  • Certified Hemodialysis Technician (CHT) from Board of Nephrology Examiners Nursing and Technology (BONENT)
  • Certified Phlebotomy Technician (CPT) 2024 from National Healthcareer Association (NHA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • OSHA Bloodborne Pathogens Certification from Occupational Safety and Health Administration (OSHA)
  • Certified Specialist in Blood Bank Technology (SBB-ASCP) from the American Society for Clinical Pathology

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