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Skills

  • Employee satisfaction improvement strategies
  • Incident reporting management
  • Case management for 13+ claims
  • Effective claims backlog reduction
  • Health and Safety Regulations
  • Customer service
  • Team building
  • Legal compliance in injury mitigation
  • Safety protocol training and implementation
  • Team management

Work Experiences

  • Updated personnel handbooks and individual records to keep the files accurate and detailed.
  • Collaborated with system to mitigate liability in workplace accident lawsuits, saving $3 in court settlements.
  • Coordinated with method on claim investigations.
  • Built relationships with clinicians.
  • Recommend successful approaches to Workers' Compensation Coordinator for resolving salary and classification complaints.
  • Transported Salesforce to three years customer locations.
  • Built and fostered relationships with clinicians to customize care solutions for employees with long-term injuries.
  • Coordinated workplace accommodations for injured employees, balancing operational needs and compliance with ADA guidelines.
  • Current job descriptions were created to support consistent, market-based systems.
  • Achieved a reduction of 15%.

Summaries

  • Balanced cost-control strategies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • To categorize positions, successfully gather and evaluate information, interview employees, and assess occupational information.
  • Approved rehabilitation bills.
  • Within Miscellaneous, senior Workers' Compensation Coordinator and outstanding performer in cross-functional collaboration and data analysis.
  • Cut claim submission times by 66%.
  • Collaborated with external vendors.
  • Strong project management skills and a data-driven approach characterize this decisive leader.
  • Dedicated to implementing return-to-work programs that align with company objectives, successfully increasing post-incident employee retention by 43%.
  • Analytical professional with in-depth experience reviewing historical claims data and implementing risk-reduction strategies, lowering annual incident rates by 80%.

Accomplishments

  • Developed a claims tracking dashboard using Asana, facilitating real-time reporting on open claims and analysis of closure timelines.
  • Increased client satisfaction by 60% by introducing accessible communication channels and implementing a standardized response process for claim queries.
  • Liaised with third-party administrators to expedite claim filings and appeals, cutting submission time by 68%.
  • Reduced workers' compensation premium rates by consistently reviewing insurance policies and negotiating cost-effective coverage terms.
  • Negotiated settlements for workers' compensation claims, reducing company liabilities by an average of $9 per claim.
  • Initiated a cross-departmental incident reporting management system that reduced claim processing times from 15 days to 3 days.
  • Collaborated with external medical providers to audit care plans, ensuring alignment with workers' compensation requirements and saving 50% on medical costs.
  • Led implementation of a digital claims management system that reduced administrative processing time by 54% and improved records accuracy.
  • Secured certification as a Certified Occupational Safety Specialist (COSS), utilizing this expertise to enhance workplace safety and reduce injury rates.
  • Handled complex workers' compensation cases involving category, working with medical experts to ensure the best outcomes for the company and employees.

Affiliations

  • Certified Risk Manager (CRM) from standard
  • Affiliate, HR Compensation and Benefits Network for Workplace Injuries
  • Society of Women Engineers
  • Member, National Academy of Social Insurance (NASI)
  • Association for Computing Machinery
  • Associate Member, International Risk and Safety Management Society (IRSMS)
  • Affiliate Member, American Association of Occupational Health Nurses (AAOHN)
  • Jaycees
  • International Council of Nurses
  • Volunteer, Risk and Insurance Management Society (RIMS)

Certifications

  • Certified Medicare Secondary Payer (CMSP)
  • Cisco Certified Network Associate (CCNA)
  • Accredited Claims Adjuster (ACA)
  • Certificate in I-9 and Employment Eligibility Verification Compliance
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Occupational Health Nurse (COHN)
  • Certified Case Manager (CCM)
  • Advanced Disability Management Specialist (ADMS)
  • SHRM Certified Professional (SHRM-CP)

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