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Skills

  • Planning and coordination
  • Budget management in patient care
  • Relationship development
  • Project organization
  • Client emotional well-being monitoring
  • AS/400
  • Client appointment scheduling and follow-ups
  • Spreadsheet management
  • Cash management experience
  • CCTV

Work Experiences

  • Assisted standard patients with process improvement, keeping a close eye on their health and safety.
  • Changed bandages, dressings, and binders on wounds to promote healing.
  • Achieved a 50% compliance rate.
  • Achieved Innovation Award recognition.
  • Oversaw household budgets and allocated funds for groceries, home and property maintenance, and bill payments.
  • Was in charge of inbound and outbound correspondence, which included mail, e-mail, and faxes.
  • Achieved results within 18 months.
  • Checked mail, went grocery shopping, and took care of bill payments.
  • Achieved a 38% improvement in overall independence.
  • Helped patients with personal hygiene tasks like bathing, dressing, and grooming on a daily basis.

Summaries

  • In-Home Support Service Worker is a hardworking and dependable In-Home Support Service Worker who excels at team leadership and client relations.
  • Committed to long-term success through compassionate, detailed, and individualized plans.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Standard, initiative, and process are all available.
  • The friendly professional was praised for being physically strong, patient, and having a calm demeanor.
  • In-Home Support Service Worker with budget management and cross-functional collaboration abilities.
  • When interacting with patients, be friendly and provide companionship as well as professional care.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of In-Home Support Service Worker.
  • Professional with strong attention to detail and a high level of accuracy.
  • Dedicated professional with experience working with patients with procedure and program disabilities and illnesses.

Accomplishments

  • Volunteered additional hours periodically to provide companion care, contributing to 62% improvement in overall client mental health and a decrease in reports of loneliness.
  • Effectively managed records and patient care logs, ensuring accurate documentation of activities and seamless communication with medical professionals and family members.
  • Successfully de-escalated emotional conflicts with clients using empathetic listening and crisis intervention techniques, reducing the number of physical altercations by 44%.
  • Collaborated with a multidisciplinary team of 12 caregivers to develop tailored day-to-day support strategies, resulting in improved client outcomes and morale.
  • Managed client behavior tracking through Microsoft Excel, ensuring an accurate and up-to-date care history that allowed for quick decisions during appointments.
  • Designed communication templates and processes for fellow caregivers, improving collaboration and ensuring consistent, high-quality care across the team.
  • Recognized by management for exceptional client care, earning Innovation Award in 2020 for consistently going above and beyond to meet patient needs and increase family satisfaction.
  • Trained in advanced dementia care techniques, reducing anxiety and confusion-related episodes among patients by 28%, fostering a safer, more comfortable environment.
  • Stepped in as a primary coordinator for a client when family members were unavailable, handling appointments, care schedules, and emotional support efficiently over a period of 11 months.
  • Participated in case reviews with medical professionals, offering insights that helped modify treatment pathways for clients, resulting in earlier diagnosis and intervention.

Affiliations

  • Certificate, Advanced Geriatric Care Practicum – metric
  • Certification, In-Home Support Care Services Supervisor (North Carolina Certification Board), 2016
  • Member, National Association for Home Care & Hospice (NAHC)
  • Certified Home Health Aide (CHHA) – Arizona Department of Health, 2021
  • Recipient, Caregiver Excellence Award for Compassion, 2019, Meridian
  • Recorded Caregiving Webinar Host, National Alliance for Caregiving (NAC), 2022
  • Certified, Basic Life Support (BLS) – American Heart Association
  • Trained & Certified, Safe Patient Handling Practices – Cedar Works, 2017
  • Certification in Advanced Dementia Care Techniques – Alzheimer's Association, 2021
  • Certified, Patient Care Technician (PCT) – Georgia Board of Nursing

Certifications

  • CompTIA Security+
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Infectious Disease Prevention in Caregiving Certification
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS)
  • Certified Nursing Assistant (CNA) - Georgia
  • First Aid/CPR
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce

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