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Skills

  • Supervision
  • Problem resolution
  • Process improvement
  • Relationship development
  • Business operations
  • Resource guide development for transition programs
  • Reporting on veteran employment trends
  • Process equipment
  • Benefits education for veterans
  • Organization

Work Experiences

  • Was in charge of all aspects of the process office, including budgeting, meeting with lobbyists, and communicating with concerned individuals.
  • Completed within three years.
  • Advocated for veterans’ rights by liaising with program organizations, effectively lobbying for policy changes that impacted 8 servicemembers.
  • Boosted outreach effectiveness by 21%.
  • Oversaw the delivery of system project by method team, which resulted in system.
  • Assessed special needs cases among veterans and devised tailored support programs, which reduced service gaps by 59% across the Southeast.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Consulted with businesses to create veteran-friendly hiring programs, securing 10+ partnerships across industries.
  • Completed detailed evaluations based on information provided by procedure and metric people.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved 42% improved service access for veterans.
  • Advised leadership on necessary adjustments.
  • Achieved a 33% employment boost for veteran families.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborated with the Department of Veterans Affairs.
  • Achieved 23% accuracy.
  • Achieved successful transitions within one year.
  • Adept at managing confidential veteran information.
  • Collaborated with government agencies and nonprofits.
  • Achieved a 82% increase in successful job placements in 2018.

Accomplishments

  • Consulted with 15 local organizations to increase veteran-specific recruitment, boosting veteran hires by 79% over 6 months.
  • Led employment readiness workshops specifically for transitioning veterans, effectively increasing career preparedness by 27%.
  • Partnered with local education institutions to create training programs for veterans, resulting in an President's Club recognition.
  • Collaborated with healthcare providers to ensure veterans had expedited access, reducing wait times by 18 days.
  • Streamlined claims review process, decreasing backlog by 53% within two years.
  • Managed confidential veteran benefit information, ensuring compliance with federal guidelines and achieving a 31% error-free audit rate.
  • Prepared and processed 11 veteran healthcare access requests with a 52% success rate.
  • Increased veteran access to mental health services by 42% through strategic partnerships across Austin.
  • Reviewed over 13 veteran claims per month, maintaining an accuracy rate of 75% and reducing processing times by 15 days.
  • Implemented a veteran benefit education program that increased awareness in a 16-county region by 18%.

Affiliations

  • National Association of Veteran Program Administrators (NAVPA)
  • Veteran's Employment and Training Service (VETS)
  • Society of American Military Engineers (SAME)
  • International Council of Nurses
  • National Association of Social Workers
  • Veteran's Affairs (VA) National Advisory Committee on Veteran Affairs
  • American Society of Safety Professionals
  • National Career Development Association (NCDA) - Veterans Taskforce
  • Jaycees
  • Project Management Institute

Certifications

  • Certified Federal Claims Processor for Veterans
  • Certified Federal Resume Writer (CFRW)
  • Certified Military to Civilian Transition Specialist
  • CompTIA Network+
  • Certified Employment Interviewer for Veterans (CEIV)
  • Veterans Service Officer (VSO) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Social Security Disability Benefits Specialist Certification
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)

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