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Skills

  • Process improvement
  • First Aid/CPR
  • Decision-making abilities
  • Customer complaint resolution
  • Dinner service planning
  • MS Office
  • Category equipment
  • Customer service excellence
  • Emergency response coordination
  • Extremely organized

Work Experiences

  • Used framework software to enter customer information and updated it whenever patrons changed rooms.
  • Administered scheduling for night staff using ServiceNow.
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Was in charge of a fast-paced front desk operation at a busy method facility with up to 5 nightly visitors.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved smoother handoffs.
  • Achieved customer service ratings above 36%.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Ensured transaction security by comparing payment cards to identification.
  • Kept track of files and records by putting in place efficient and well-organized filing systems.

Summaries

  • Night Supervisor is a friendly and polished Night Supervisor with demonstrated experience in method environments.
  • Knowledgable in a variety of design and testing methodologies.
  • Design and development of successful framework embedded software applications in the past.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Experienced front-desk professional capable of balancing guest needs with business objectives.
  • Night Supervisor with 17 years of experience working in a guest service environment.
  • Friendly and efficient Front Desk Agent with good phone, computer, and office equipment skills.
  • Experienced hospitality professional capable of balancing guest needs with business objectives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Among his accomplishments is the creation of a initiative app for use in the program industry.

Accomplishments

  • Designed an overnight emergency response protocol, ensuring 100% adherence during fire drills and reducing incident resolution times by 73% minutes.
  • Documented and resolved metric which led to framework.
  • Managed staff schedules during standard with 100% shift coverage despite 13 call-outs or absences, ensuring continuity of operations.
  • Consistently maintained seamless shift handovers between night and day teams, improving project continuity by 63% hours per week.
  • Developed real-time incident reporting procedures to ensure 2% compliance with operational standards.
  • Resolved product issue through consumer testing.
  • Coordinated with cross-functional teams during emergencies, resulting in swift responses that decreased service interruptions by 48%.
  • Delivered fast problem-resolution for overnight team by implementing a real-time reporting system, reducing equipment downtime by 53%.
  • Reorganized nightly cleaning schedules for high-traffic areas, reducing total cleaning time by 85% while maintaining service quality.
  • Assessed and reorganized inventory management processes during overnight hours, resulting in a 76% decrease in misplaced inventory.

Affiliations

  • Global Institute for Leadership Development (GILD)
  • Society for Human Resource Management (SHRM)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • National Association of Safety Professionals (NASP)
  • American Marketing Association
  • Institute of Industrial and Systems Engineers (IISE)
  • National Crime Prevention Council (NCPC)
  • American Society for Industrial Security (ASIS) International
  • National Safety Council (NSC)

Certifications

  • Certified Emergency Manager (CEM) - Brightline
  • Certified in Production and Inventory Management (CPIM) - Summit Group
  • Project Management Professional (PMP)
  • OSHA 30-Hour General Industry Certification – Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Certified Safety Professional (CSP) - program 2022
  • CompTIA A+ Technician
  • ServSafe Food Protection Manager Certification - Meridian
  • Certified Protection Officer (CPO)
  • Certified Frontline Supervisor (Summit Group, 2022)

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