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Skills

  • Excel in program
  • Operational improvement
  • Positive learning process
  • Client-focused
  • Customer service excellence
  • Multi-Task Management
  • Business Development
  • Supervision
  • Accounts payable/receivable
  • Contract negotiation/review/drafting

Work Experiences

  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Recommendation
  • Raised the stakes.
  • Ensured
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Advised
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Solved
  • Improved locomotive material expense tracking by 12%.

Summaries

  • Pragmatic
  • Expert
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Motivated individual.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Service-driven
  • Engaging Floor Leader with the ability to communicate and assist customers with menu selections.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Monitored compliance to local labor laws and company policies during peak seasons, resulting in zero legal breaches over several months.
  • Revised pricing and promotional strategies based on customer feedback data, which led to a 62% increase in local store sales.
  • Reduced shrinkage by 65% through targeted staff training on loss prevention and effective use of surveillance systems.
  • Implemented an employee scheduling system that optimized staffing levels, resulting in a 55% rise in productivity and reduction in overtime costs.
  • Provided performance feedback for floor staff weekly, ensuring continuous operational excellence and playing a vital role in achieving monthly profit goals.
  • Resolved product issue through consumer testing.
  • Took ownership of key vendor relationships, negotiating updated contracts that resulted in savings of $19,000, boosting the overall profit margins.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a cross-functional team, helping to implement QuickBooks, which reduced floor operation time by 16 hours weekly.
  • Cross-trained team members in multiple roles, creating a multi-functional workforce that improved team flexibility and reduced training costs by 29%.

Affiliations

  • Customer Care Institute (CCI)
  • Society of Women Engineers
  • Jaycees
  • International Association of Teamwork Professionals (IATP)
  • The Institute of Retail Buyers (IRB)
  • Association for Computing Machinery
  • Certified Professional Salesperson (CPSP) Association
  • American Institute of Retailing Professionals (AIRP)
  • Small Business Retail Association of the West Coast
  • National Association of Social Workers

Certifications

  • Certified Retail Inventory Manager (CRIM) - Vantage, Workday
  • Certified Retail Operations Manager (CROM) – Harbor & Co.
  • Employee Training and Development Specialist Certification - Cedar Works
  • Retail Shrinkage Control Certification (RSCC) - Harbor & Co., 2018
  • Sales and Upselling Techniques Certification - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Conflict Resolution Professional - Northwind, 2016
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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