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Skills

  • Physical combat trained
  • MS Office
  • Reliability
  • Security systems
  • Process improvement
  • Customer service during emergencies
  • Footage review and analysis
  • Alarm system troubleshooting
  • CCTV
  • Evidence collection and preservation

Work Experiences

  • Collaborated with retailers on safety measures.
  • Maintained stamina while sitting, walking, standing, or driving for long periods of time while remaining focused and vigilant.
  • Was in charge of monitoring and authorizing the entrance and exit of employees, visitors, and other individuals.
  • Issued warnings to people who broke the rules and ejected violators from the premises.
  • Quickly triaged problems and provided precise and clear information while working under minimal supervision.
  • Achieved a 53% improvement in visibility.
  • Assisted in managing emergency evacuations.
  • Assisted in the development and implementation of a traffic control plan during high-traffic holiday weekends, managing foot and vehicle flow efficiently at system.
  • Raised the alarm and summoned the appropriate authorities in the event of a fire or criminal activity.
  • Achieved recovery in three years.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • In-depth understanding of interrogation and interviewing techniques.
  • Vigilant and vigilant, with exceptional client relations and team leadership abilities.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Mall Security.
  • Mall Security and team leader with 4 years of experience in procedure settings.
  • Protective Security Guard with more than 5 years of experience promoting the safety of people and property in the assigned area.
  • Addressed theft, fraud, and insurance claim investigations.
  • Proficient in promoting metric by leveraging process improvement and project management knowledge.
  • Experienced security team member with in-depth knowledge of facility, grounds, personnel, and asset security.
  • Results-oriented Miscellaneous professional with team leadership, stakeholder engagement, and risk assessment strengths.

Accomplishments

  • Processed and archived security footage accurately, ensuring secured media storage and streamlining retrieval during evidence-based inquiries.
  • Developed and implemented a traffic control plan during high-traffic holiday periods at category, resulting in a 28% improvement in traffic flow and reduced congestion.
  • Engaged in crisis communication during emergencies across method, calming patrons while coordinating with emergency services for rapid intervention.
  • Coordinated with mall maintenance teams to address safety hazards such as broken fixtures or lighting malfunctions, contributing to a 82% reduction in trip-and-fall incidents.
  • Collaborated with mall management and law enforcement to establish protocols for active shooter situations, improving overall safety readiness.
  • Monitored and controlled foot traffic effectively during high-volume events, preventing overcrowding while maintaining an enjoyable shopping experience for all visitors.
  • Increased mall parking lot safety by enhancing patrol frequency, reducing vehicle thefts and break-ins by 29% during a several months.
  • Collaborated with local law enforcement to prevent theft and ensure swift responses to incidents, improving response times by 69%.
  • Successfully assisted in the recovery of $13 worth of stolen merchandise through diligent patrol techniques and undercover operations within retail spaces.
  • Assisted in developing a mall-wide threat assessment risk analysis, identifying vulnerabilities and making recommendations resulting in a 27% improvement in response plans.

Affiliations

  • Certified in First Aid, AED, and CPR through process, 2022
  • Safety Training Facilitator for Beacon Labs
  • Active participant in ASIS Retail Asset Protection Community of Practice
  • Volunteer, Neighborhood Watch Program, Portland
  • Awarded Mall Security Officer of the Year in recognition of exceptional service, Denver, 2021
  • Member, Loss Prevention Foundation (LPF)
  • Certified Protection Officer, 2020, International Foundation for Protection Officers (IFPO)
  • Certified Security Threat Assessment Professional (CSTAP), 2020, method
  • Volunteer Security Officer at major public events including framework, 2017
  • Trained in Crowd Control and Public Safety, 2020, method

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Crowd Manager by International Association of Venue Managers (IAVM)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Safety and Health Official (CSHO) by Occupational Safety and Health Administration (OSHA)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Advanced Security Leadership Certification by ASIS International

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