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Skills

  • Reliability
  • Crowd safety during large events
  • Fire evacuation training
  • Effective surveillance system monitoring
  • Defensive tactics and physical restraint
  • Alarm system troubleshooting
  • Access point monitoring
  • Emergency response coordination
  • RFI Scanners
  • Planning and coordination

Work Experiences

  • Maintained stamina while sitting, walking, standing, or driving for long periods of time while remaining focused and vigilant.
  • Built positive relationships with mall patrons.
  • Quickly triaged problems and provided precise and clear information while working under minimal supervision.
  • Achieved a 53% improvement in visibility.
  • Looked into disturbances and used proportional and strategic responses to deal with a variety of problems.
  • Called paramedics.
  • Issued warnings to people who broke the rules and ejected violators from the premises.
  • Assisted police during investigations.
  • Apprehended 11 suspects involved in shoplifting.
  • Collaborated with framework to enhance response time by integrating mall security systems with local authorities.

Summaries

  • Strategic thinker with expertise in client relations.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Addressed theft, fraud, and insurance claim investigations.
  • Sharp security guard with a track record of assessing suspicious situations and people and responding appropriately.
  • ServiceNow and Jira experts with exceptional interpersonal skills.
  • To maximize building security, skilled Mall Security is capable of conducting patrols, monitoring entrances, and escorting visitors.
  • Ability to recognize framework issues and integrate method solutions to achieve category.
  • Protective Security Guard with more than 5 years of experience promoting the safety of people and property in the assigned area.
  • Vigilant and vigilant, with exceptional client relations and team leadership abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Assisted in developing a mall-wide threat assessment risk analysis, identifying vulnerabilities and making recommendations resulting in a 27% improvement in response plans.
  • Conducted detailed investigations into in-mall personal injury claims, working closely with legal teams to resolve 4 cases with minimal liabilities.
  • Maintained a comprehensive record of security incidents, sharing detailed insights with management, resulting in the adoption of Tableau to improve security protocols.
  • Provided situational awareness training to 10 retail tenants, resulting in improved tenant response times and 21% reduction in property damage during a crisis.
  • Trained 15 new security officers on effective surveillance techniques, contributing to a 51% decrease in security breaches.
  • Implemented a routine inspection schedule for all exits and entrances during shift changes, decreasing the likelihood of unauthorized access by 18%.
  • Collaborated with mall management and law enforcement to establish protocols for active shooter situations, improving overall safety readiness.
  • Monitored and controlled foot traffic effectively during high-volume events, preventing overcrowding while maintaining an enjoyable shopping experience for all visitors.
  • Collaborated with local K-9 units on drug detection operations, ensuring mall premises stayed drug-free and maintaining a safe family-friendly environment.
  • Resolved customer conflicts through negotiation, ensuring safety while maintaining a positive visitor experience, and reducing altercations by 61%.

Affiliations

  • Member, Loss Prevention Foundation (LPF)
  • Certified Security Threat Assessment Professional (CSTAP), 2020, method
  • Certified Emergency Response Team Member, Columbus, through initiative
  • Earned certification in Workplace Violence Prevention & Active Shooter Protocols, 2024, standard
  • Member, National Sheriffs' Association (NSA) - Mall and Retail Task Force
  • Member, International Retail Loss Prevention Association (IRLPA)
  • Certified in Advanced Incident Reporting & Documentation Techniques, 2018, through metric
  • Active participant in ASIS Retail Asset Protection Community of Practice
  • Completed workshops in Crime Prevention Through Environmental Design (CPTED) strategies, 2021
  • Certified Protection Officer, 2020, International Foundation for Protection Officers (IFPO)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Crime Prevention Specialist (CCPS) by National Crime Prevention Association
  • ASIS International's Physical Security Professional (PSP)
  • Professional Security Officer Certification (PSO) by Academy of Security Educators
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Certified in Disaster and Emergency Management by Vantage
  • Certified Security Guard (CSG) by Illinois Department of Licensing
  • First Aid/CPR
  • Incident Command System (ICS) Certification for Security Personnel by FEMA

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