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Skills

  • Go-to-Market Strategy
  • Customer satisfaction improvement
  • Product redesign influence
  • Customer service
  • Cross-functional collaboration
  • Focus group facilitation
  • Technical issue resolution
  • Efficiency Improvement
  • Churn reduction techniques
  • Consultative selling

Work Experiences

  • Achieved a 16% boost in new customer acquisition.
  • Achieved a 25% reduction in customer training timelines.
  • Increased the team's revenue by over $5 in sales.
  • Kept the initiative and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Increased sales by 3% by providing purchase advice and promoting additional products.
  • Acted as a liaison between customer service and product development, ensuring user issues were integrated into product iteration cycles, reducing issue resolution time by 30%.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Advised product teams on customer needs and preferences, enabling the development of Workday that achieved Top Performer in 2023.
  • Achieved revenue growth through cross-sells.
  • Achieved results within 6 months.

Summaries

  • Achieved a 77% boost in awareness.
  • Built strong client relationships.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Product Counselor with 9 years of successful cross-functional collaboration and process improvement experience.
  • Professional in retail sales with experience in product placement and merchandising.
  • Achieved a sustained 32% improvement in satisfaction levels.
  • Client-focused Product Counselor.
  • Achieved 15% higher customer satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Product Counselor and outstanding performer in cross-functional collaboration and data analysis.

Accomplishments

  • Collaborated with marketing and product teams to refine product messaging and ensure market fit, contributing to an adoption rate increase of 37%.
  • Resolved product issue through consumer testing.
  • Led a cross-functional team in conducting post-launch product evaluations, analyzing performance metrics to inform product iterations and roadmap updates.
  • Designed workflows within CRM systems like Microsoft Excel, enhancing customer engagement tracking and reducing churn by 19%.
  • Led the development and prioritization of the product roadmap, ensuring alignment with customer needs and overall business objectives.
  • Led customer research and product feedback sessions, providing data that helped prioritize 7 high-impact feature enhancements.
  • Managed customer risk assessments and worked with product teams to develop solutions for high-risk accounts, contributing to a churn reduction of 42%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with sales and marketing to integrate customer feedback into product roadmaps, enhancing user satisfaction by 23%.
  • Provided personalized product consultations for Workday, increasing user adoption by 21% in 18 months.

Affiliations

  • Association for Advancing Automation (A3)
  • Toastmasters
  • National Association of Social Workers
  • Project Management Institute
  • PMI Agile Certified Practitioner (PMI-ACP)
  • International Organization for Standardization - UX Committee
  • American Marketing Association
  • IEEE Technology and Engineering Management Society
  • Certified Scrum Master (CSM), 2024
  • Women in Product (non-profit organization)

Certifications

  • Certified Product Manager (CPM) by AIPMM
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified Product Marketing Manager (CPMM)
  • Big Data Analytics for Product Managers Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Google Analytics Individual Qualification (GAIQ)
  • ServSafe
  • Digital Product Management: Modern Fundamentals by University of Virginia on Coursera
  • Focus Group Moderator Certification by Insights Association

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