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Skills

  • Relationship development
  • Eye health awareness campaigns development
  • Compliance with safety and hygiene standards
  • Financial Management
  • Lens prescription accuracy
  • Business operations
  • MS Office
  • Supervision
  • Category equipment
  • Budgeting

Work Experiences

  • Increased employee morale and decreased turnover by 7%.
  • Analyzed customer insights.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Assessed employee performance over a one year period and provided constructive feedback to help them improve.
  • Achieved a 54% improvement in team performance.
  • Welcomed new members and established and updated memberships in Meridian metric programs.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Achieved a significant metric by making proactive decisions based on market expertise and business knowledge.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Optical Supervisor who is proactive and meticulous, with over 7 years of experience in the framework industry.
  • Performance reporting, quality assurance, and vendor management are all well-trained.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Optical Supervisor is a skilled Optical Supervisor who provides encouragement and feedback to help employees succeed.

Accomplishments

  • Spearheaded quarterly audits ensuring compliance with process standards, achieving full regulatory compliance for 2020.
  • Designed and executed cross-training on newest lens technologies, boosting technician proficiency in Microsoft Excel by 55%.
  • Enhanced optical lab turnaround times by 46% through the implementation of lean inventory management techniques.
  • Collaborated with ophthalmologists to improve product assortment, resulting in an uptick of premium product sales by 56%.
  • Streamlined inventory management system, reducing discrepancies by 75% and optimizing supply chain efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Piloted an optical product R&D initiative with Vantage, resulting in 16% increase in prototype sales.
  • Led the testing and rollout of contactless payment systems, resulting in 67% faster checkout times.
  • Collaborated with marketing to design promotional campaigns, increasing sales of high-margin eyewear products by 74%.
  • Forecasted and adjusted product stocking levels based on trends, minimizing overstock by 57%.

Affiliations

  • Project Management Institute
  • National Board of Opticianry Competency (NBOC)
  • National Vision Administrators (NVA)
  • National Academy of Opticianry (NAO)
  • Toastmasters
  • Society of Human Resource Management
  • Accreditation Council on Optometric Education
  • American Marketing Association
  • Opticians Association of America (OAA)
  • Association of Information Technology Professionals

Certifications

  • Essilor Professional Certification for Optical Retail Leadership
  • Ophthalmic Coding Specialist (OCS) Certification
  • Certified Public Accountant (CPA)
  • Optical Front Desk Specialist Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Ophthalmic Technician (COT)
  • Certified Inventory Systems Specialist (CISS)
  • Eye Care Optical Business Finance Management Certification

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