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Skills

  • Team management
  • Regulatory compliance
  • Inventory management and optimization
  • Business operations
  • Compliance with safety and hygiene standards
  • Relationship development
  • Task prioritization
  • Process improvement
  • Financial Management
  • Business Planning

Work Experiences

  • Increased productivity by 14% while lowering staffing and operational costs.
  • Attracted 15% more qualified candidates.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved zero violations during 2015 inspections.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved an average of 36% higher gross margin year-over-year by promoting premium lenses and coatings.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved a 72% decrease in patient wait time.
  • Analyzed customer insights to identify trends in prescription wearers, influencing stock decisions which improved targeted conversion rates by 27%.

Summaries

  • Professional with over 12 years of experience as a manager for a $14 two years revenue-generating company.
  • Clear understanding of performance reporting and quality assurance as well as performance reporting training.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Tableau expertise.
  • Forward-thinking manager with 4 years of manufacturing project management experience.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Expertise in technology and product development.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.

Accomplishments

  • Reduced return rates by 53% through improved staff training in fitting precision and customer interaction.
  • Optimized the layout of the retail floor to improve customer flow and product accessibility, increasing average monthly sales by 38%.
  • Led a pilot program introducing environmentally sustainable lenses, increasing eco-conscious product sales by 74%.
  • Designed and executed cross-training on newest lens technologies, boosting technician proficiency in Microsoft Excel by 55%.
  • Organized continuous education seminars to keep staff updated on FDA regulations, reducing legal risks associated with non-compliance.
  • Enhanced workflow efficiencies by introducing appointment scheduling software, leading to 43% increase in client throughput.
  • Documented and resolved method which led to procedure.
  • Spearheaded quarterly audits ensuring compliance with process standards, achieving full regulatory compliance for 2020.
  • Served as liaison between retail and production departments, improving turnaround time for custom eyewear orders by 24% days.
  • Collaborated with team of 13 in the development of method.

Affiliations

  • National Contact Lens Examiners (NCLE)
  • British Optical Association Museum
  • Rotary International
  • American Marketing Association
  • Optical Society of America (OSA)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Eyecare Business Online Professional Forum
  • Association of Information Technology Professionals
  • National Academy of Opticianry (NAO)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Optical Manager (COM) by the ABO-NCLE
  • Eye Care Optical Business Finance Management Certification
  • ServSafe
  • Leadership & Optical Team Management Course by Ironclad Systems
  • Project Management Professional (PMP)
  • Certified Ophthalmic Assistant (COA)
  • Optical Front Desk Specialist Certification
  • Professional Certificate in Optical Supply Chain Management
  • Certified Business Analysis Professional (CBAP)

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