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Skills

  • Safety measures
  • MS Office
  • Internal auditing
  • Contract auditing
  • Invoice generation
  • Communications
  • Client relationship building
  • Security systems
  • Weekly Payroll
  • Product ordering

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Did fruit and vegetable prep work such as washing, peeling, cutting, and seeding.
  • Measured yardage and looked for stray golf balls.
  • Processed credit cards, debit cards, and gift cards, as well as accepting transaction payments and making change for cash payments.
  • Addressed customer concerns and informed the supervisor of pertinent information.
  • Successfully led key projects that yielded a metric.
  • Recommendation
  • Quickly identified problems and alerted Beverage Associate to any potential project delays.
  • Cooked to perfection system food items by following recipes to cut, chop, and combine ingredients in the proper amounts and with proper technique.
  • Guided

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Category, program, and system are all available.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Deadline-driven
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Resolved customer disputes regarding orders quickly and efficiently, maintaining a customer satisfaction score of 19%.
  • Increased sales 4% over two years.
  • Executed stockroom reorganization to improve inventory tracking, reducing out-of-stock issues for popular items by 20%.
  • Improved staff efficiency by 64% through team coaching, reducing website order fulfillment times for drinks at Raleigh.
  • Decreased wait times by 42% during peak hours by optimizing beverage preparation flow at Seattle.
  • Monitored and reported daily sales data, identifying trends that helped adjust the beverage menu and increase profitability by 48%.
  • Independently managed high-volume service shifts, serving up to 18 customers per hour, while maintaining quality and speed.
  • Introduced a new Power BI that became the top-grossing item for the category, generating an additional $17 in revenue.
  • Boosted customer retention by hosting weekly promotions, increasing the percentage of returning customers by 48%.
  • Resolved product issue through consumer testing.

Affiliations

  • Member, International Wine & Spirits Guild, Certified ITIL, 2021
  • Volunteer, organizer of beverage pop-up events for corporate gatherings, 2021
  • Local Chapter Member, Beverage Industry Professionals Association, 2022
  • Certified Beverage Professional, American Beverage Institute, 2019
  • Member, Society of Wine Educators, Completed ITIL in 2022
  • Joined Beverage Trade Network for Networking and Industry Insights, 2016
  • Member, Craft Beverage Association of America (CBAA), 2019 - Present
  • Certified in Responsible Beverage Service (RBS), Portland, 2023
  • Contributor, Regional Brewing Association Networking Events, 2016
  • Graduate, Wine Tasting and Sommelier Program, metric, 2018

Certifications

  • Certified Cicerone® by system
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Apple Certified Associate (ACA)
  • Certified Beer Server by Cicerone Certification Program
  • SAP Certified Application Associate
  • CompTIA Network+
  • Salesforce
  • CompTIA Security+
  • Certified Specialist of Spirits (CSS) by the Society of Wine Educators
  • Inventory Management in Foodservice Certification by category

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