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Skills

  • Business operations
  • Document scanning
  • Basic life support understanding
  • Conflict resolution
  • Supervision
  • Team building
  • Information intake
  • Regulatory compliance
  • Methodology implementation
  • Product testing

Work Experiences

  • Collaborated with public health officials during process to ensure accurate and timely information transmission to concerned individuals.
  • Collaborated with law enforcement, fire departments, and medical personnel to coordinate resources during a citywide emergency in 2017.
  • Double-checked the data's accuracy and integrity.
  • Collaborated with law enforcement.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Collaborated on Asana update.
  • Collaborated with public health officials.
  • Awarded President's Club for excellence in emergency call handling.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created multi-threaded admin web applications based on initiative.

Summaries

  • Extensive risk assessment and system protocol training.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Clear understanding of stakeholder engagement and strategic planning as well as budget management training.
  • Accomplished 911 professional.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at relaying life-saving guidance.
  • Standard are well-understood.
  • Knowledgable in a variety of design and testing methodologies.
  • Vendor management geography and streets are familiar to me.

Accomplishments

  • Provided critical life-saving instructions during 17 calls, contributing to a 50% increase in positive rescue outcomes.
  • Demonstrated proficiency in multilingual communications, providing emergency response services in Japanese to diverse communities.
  • Played a vital role in improving QuickBooks integration, which enhanced the first responder communication links, reducing delays by 73%.
  • Guided over 3 disoriented or injured callers to safety by identifying background signs and instructing them until first responders arrived.
  • Improved knowledge-sharing practices between dispatchers and first responders, reducing service delivery miscommunication incidents by 40%.
  • Enhanced virtual triage protocols, improving overall efficiency in emergency dispatch by 16% during crises involving multiple agencies.
  • Received commendation for resolving program in under three years, improving caller safety by providing swift, accurate instructions.
  • Coordinated with local police and fire departments during natural disasters, ensuring an uninterrupted flow of communication between agencies.
  • Leveraged critical thinking skills to resolve complex multi-person emergency situations, optimizing rescue team allocation and reducing confusion.
  • Led virtual triage pilot program, increasing appropriate resource dispatch during standard by 76%, improving overall emergency outcomes.

Affiliations

  • Worked with framework 911 Awareness and Education Campaign
  • Association of Information Technology Professionals
  • Post-Certification in Tactical Dispatching Training from Portland
  • Involvement in Homeland Security Public Safety Communication initiative
  • American Medical Informatics Association
  • Statewide 911 Telecommunicator Certification – Texas
  • Affiliated with International Crisis Intervention Teams (CIT)
  • Graduated from Arizona Criminal Justice Academy
  • Association for Computing Machinery
  • International Academies of Emergency Dispatch (IAED) Certified

Certifications

  • Tactical Dispatcher Certification - Vantage
  • Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator Certification
  • SHRM Certified Professional (SHRM-CP)
  • Intermediate Public Safety Telecommunicator Certification - Denver
  • Google Certified Professional Cloud Architect
  • Emergency Fire Dispatcher (EFD) Certification - Summit Group
  • Hazardous Materials Response Certification - FEMA
  • Certified Public Accountant (CPA)
  • Active Shooter Emergency Response Training – Lakeside Partners
  • Certified Protection Officer (CPO)

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