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Skills

  • Meeting planning
  • Billing and coding
  • Data analysis and reporting
  • Proofreading
  • Project organization
  • Cross-departmental collaboration
  • Communications
  • Automation Tools Integration
  • Agile project management methodologies
  • MS Office

Work Experiences

  • Collaborated with IT to develop automated reporting processes, reducing manual effort by 84% and increasing data accuracy.
  • Achieved 55% on-time performance.
  • Assisted in forecasting operational needs through supply chain analysis, reducing excess inventory by 56%.
  • Assisted 13 departments with ERP implementation.
  • Files were organized, spreadsheets were created, reports were faxed, and documents were scanned.
  • Achieved results over several months.
  • Achieved savings over 17 quarters.
  • Distributed incoming mail to the appropriate recipients across the office.
  • Analyzed inefficiencies.
  • Was in charge of receiving and screening a large number of internal and external communications.

Summaries

  • Standard and procedure have a proven track record.
  • Exceptional at accurately interpreting stocking instructions and shelving products.
  • Expert in initiative with a strong aptitude for optimized and automated.
  • I bring 15 years of retail experience to the table.
  • Miscellaneous student who is dedicated to academic excellence.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Operations Support Associate is a hardworking and dependable Operations Support Associate who excels at vendor management and risk assessment.
  • Achieved 75% error reduction.

Accomplishments

  • Developed and implemented streamlined invoice processing procedures that cut reconciliation times by 63% and enhanced financial accuracy for monthly reporting.
  • Simplified internal communications by introducing project tracking and collaboration tools, resulting in a 26% reduction in misaligned deliverables.
  • Spearheaded the integration of new automation tools within operations, enabling a 49% reduction in manual processes and boosting operational efficiency.
  • Analyzed Tableau reports to identify trends in customer service escalations, contributing to a 37% reduction in recurring issues.
  • Implemented best practices for handling escalations, reducing incident response times by 25% and improving customer satisfaction scores.
  • Successfully modernized an outdated data management system, reducing labor time by 82% and increasing data accuracy for finance and HR departments.
  • Created and implemented a company-wide help desk ticketing system, which improved response time by 28% and reduced backlog by 5 tickets.
  • Conducted thorough operational audits and collaborated with key stakeholders to recover a total of $18 in missed payments over several months.
  • Implemented a new tracking system for vendor performance, improving service-level agreements (SLAs) adherence by 76%.
  • Tracked and resolved 9 customer service tickets per week, driving customer satisfaction rates up by 46%.

Affiliations

  • Earned certification in ERP software implementation from initiative in 2023
  • Completed a course in Inventory Management & Optimization from process in 2020
  • Active participant in the Chartered Institute of Procurement & Supply (CIPS) since 2019, aiming for certification
  • Engage in peer mentoring programs through the International Operations Management Society to further develop leadership skills
  • Completed a professional development course on Root Cause Analysis through standard in 2024
  • Active member of the American Production and Inventory Control Society (APICS), contributing to knowledge-sharing on industry best practices
  • Member of the American Society for Quality (ASQ), attending specialized workshops in operational improvement
  • Participated in the Council of Supply Chain Management Professionals (CSCMP) for discussions on procurement and logistics strategies
  • Part of the Operations Management Association at standard, collaborating on industry case studies
  • Member of the Association for Operations Management (APICS) since 2017

Certifications

  • Certified Digital Transformation Officer - 2017
  • Microsoft Certified Azure Fundamentals 2021
  • CompTIA Security+
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2022
  • Oracle Certified Associate, Oracle Cloud Infrastructure Foundations - 2017
  • ITIL Foundation Certificate in IT Service Management, 2023
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Procurement and Supply Chain Management Certificate Ironclad Systems

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