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Skills

  • Project coordination
  • Team collaboration and leadership
  • Workflow Optimization
  • Analytical thinking
  • Data-driven decision making
  • Proofreading
  • Insurance billing
  • RFI Scanners
  • Organization
  • Problem resolution

Work Experiences

  • Analyzed daily operational issues and resolved 7 incidents per week, enhancing customer support satisfaction by 32%.
  • Conducted audits over 18 months.
  • Achieved Outstanding Service Award for consistent accuracy.
  • Scheduled appointments on behalf of staff members to keep office operations running smoothly and efficiently.
  • Achieved savings over 17 quarters.
  • Kept a good working relationship with my coworkers and management.
  • Was the main point of contact for all outside vendors who needed access to the building.
  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Achieved zero compliance issues during external audits.
  • Developed administrative and logistical reports as well as created and maintained spreadsheets.

Summaries

  • Standard and procedure have a proven track record.
  • Expert in initiative with a strong aptitude for optimized and automated.
  • Cross-functional collaboration in system settings and risk assessment in process improvement settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Microsoft Excel and QuickBooks experts with exceptional interpersonal skills.
  • Versatile Office Assistant with 17 years of experience working in system environments.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Achieved 75% error reduction.
  • Miscellaneous student who is dedicated to academic excellence.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Designed and rolled out operational efficiency improvements that increased task completion rates by 57% while reducing team workload.
  • Collaborated cross-functionally with IT and operations teams to automate reporting workflows, reducing process time by 70% and improving reporting accuracy.
  • Optimized the operational workflow for a core business unit, reducing cycle time by 35% while maintaining process quality and compliance.
  • Partnered with HR to roll out a training program on issue resolution, increasing team proficiency in resolving escalations by 49%.
  • Successfully modernized an outdated data management system, reducing labor time by 82% and increasing data accuracy for finance and HR departments.
  • Improved overall customer engagement by analyzing trends in service-related complaints, resulting in a 75% decrease in escalated customer interactions.
  • Trained a team of 2 in project coordination techniques, which accelerated project delivery timelines by 59%.
  • Created process documentation and knowledge resources for Power BI, enhancing team performance by 32% and reducing onboarding times for new hires.
  • Partnered with finance teams to improve and streamline expense tracking, recovering $4 in overcharges within several months.
  • Simplified internal communications by introducing project tracking and collaboration tools, resulting in a 26% reduction in misaligned deliverables.

Affiliations

  • Engaged with Workforce Planning Professionals (WFP), focusing on optimizing scheduling and workforce distribution
  • Member of the Institute for Supply Management (ISM), involved in procurement best practices discussions
  • Regular attendee of the Operational Excellence Society's webinars on process improvement and lean methodologies
  • Member of the Business Process Improvement Professionals network, focused on KPI tracking and analysis
  • Member of the American Society for Quality (ASQ), attending specialized workshops in operational improvement
  • Earned certification in Office Management through the National Association for Office Professionals (NAOP) in 2023
  • Completed a professional development course on Root Cause Analysis through standard in 2024
  • Attendee of the annual Operations Support Conference since 2017, focusing on industry-specific solutions and emerging technologies
  • Active participant in the Chartered Institute of Procurement & Supply (CIPS) since 2019, aiming for certification
  • Completed Lean Six Sigma Green Belt certification in 2024 to improve process efficiency

Certifications

  • Certified in Production and Inventory Management (CPIM) - Harbor & Co.
  • Certified Professional in Supply Chain Management (CPSCM) - Cedar Works
  • Certified Digital Transformation Officer - 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HubSpot Academy Inbound Sales Certification - 2020
  • Certified Data Analyst - QuickBooks - Meridian - 2021
  • Customer Service Excellence Training – Cedar Works
  • Certified Kaizen Facilitator Brightline, 2023

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