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Skills

  • Client-focused
  • Multi-Task Management
  • Kennel cleaning and sanitizing methods
  • Expert in risk management
  • Heavy lifting
  • Communications
  • Bilingual in German
  • Contract auditing
  • Excellent communication
  • Computer literate

Work Experiences

  • Increased employee productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance, and payroll.
  • Achieved results over a 2017 year period.
  • Developed an annual branch business plan for maximum profitability and effectiveness.
  • Reviewed more than 14 financial statements per 18 months.
  • Achieved customer satisfaction scores of 31% by actively resolving escalated disputes and improving service processes.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved reduction over 2019.
  • Used strategic risk management techniques to safeguard company assets.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved a 22% improvement in staff engagement.

Summaries

  • In difficult markets, a talented Branch Manager has been successful in improving team effectiveness, stakeholder engagement, and strategic planning.
  • Framework, standard, and initiative are all available.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Assistant Vice President Branch Manager with cross-functional collaboration and data analysis abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Design and development of successful framework embedded software applications in the past.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Among his accomplishments is the creation of a initiative app for use in the process industry.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Meet bank and customer service standards on a regular basis.

Accomplishments

  • Resolved a critical operational bottleneck by leading cross-functional collaboration, cutting process delays by 81%.
  • Developed an operational efficiency framework that reduced monthly operating costs by $223,000 while maintaining service quality.
  • Implemented new fraud detection policies that reduced fraud-related losses by 83% and improved audit outcomes.
  • Developed a loan portfolio growth plan that resulted in an annual $179,000 increase in new loans across standard products.
  • Led team of 16 employees to exceed branch growth targets by 48% over 2017.
  • Managed the branch merger transition in Denver, maintaining 47% customer retention and full staff continuity.
  • Consistently elevated branch NPS scores by 36% by adopting a client-centric approach and enhancing service delivery.
  • Drove 20% team compliance with banking security protocols by implementing quarterly training and awareness programs.
  • Exceeded annual sales objectives by 52% by implementing consultative selling techniques and improving customer engagement.
  • Restructured the customer greeting and inquiry process, boosting first-contact issue resolution rates to 64%, reducing follow-up calls.

Affiliations

  • Credit Union National Association (CUNA)
  • Association for Computing Machinery
  • American Marketing Association
  • Credit Compliance Professionals Association (CCPA)
  • Young Bankers Division of Boston's Banking Association
  • Society of Women Engineers
  • National Association of Branch Management Professionals (NABMP)
  • Project Management Institute
  • National Association of Federal Credit Unions (NAFCU)
  • Association for Financial Professionals (AFP)

Certifications

  • Salesforce
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association (ABA)
  • CompTIA A+ Technician
  • American Academy of Financial Management (AAFM)
  • Certified Financial Services Professional (CFSP) - National Institute of Financial Management (Denver)
  • Certified Public Accountant
  • Certified Banking & Credit Analyst (CBCA) – Corporate Finance Institute (CFI)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Loan Officer (CLO) – National Association of Mortgage Brokers (NAMB)

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