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Skills

  • Customer relations
  • System marketing
  • Relationship development
  • Team leadership and supervision
  • Business operations
  • Network development
  • Product promotions
  • Process improvement
  • Problem resolution
  • Market research

Work Experiences

  • Collaborated in setting up new product launch displays.
  • By reviewing business directories, building a database of leads, and streamlined, I was able to target potential clients.
  • Accelerated the onboarding process.
  • Used Asana to keep track of important account and sales information in the company database.
  • Consistently exceeded monthly sales goals.
  • Adapted product offerings accordingly.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Achieved a 69% reduction in stock losses.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.

Summaries

  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Accelerated new customer acquisition by 67%.
  • Achieved a 72% improvement in customer satisfaction scores.
  • Store Sales Representative with 3 years of successful client relations and cross-functional collaboration experience.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Clear understanding of budget management and strategic planning as well as budget management training.

Accomplishments

  • Optimized customer checkout efficiency by coaching the team on upsell techniques and transaction processing, reducing wait time by 7 minutes per customer.
  • Regularly achieved highest score in customer satisfaction surveys, consistently maintaining a 66% satisfaction level.
  • Developed and maintained store's social media presence, driving a 57% increase in online engagement and store visits.
  • Documented and resolved method which led to framework.
  • Negotiated long-term supplier partnerships, improving product variety and leading to a sales uplift of 33%.
  • Coordinated group sales presentations for local businesses, generating standard in additional sales over one year.
  • Increased email opt-ins by 10% through targeted outreach initiatives and in-store promotions.
  • Developed and implemented a proactive loss prevention strategy, resulting in reduced shrink by 21%.
  • Actively participated in store inventory management, reducing discrepancies and achieving stock accuracy levels over 50%.
  • Utilized data analytics from customer survey reports to improve staff training on performance gaps, which led to a 18% reduction in service complaints.

Affiliations

  • Professional Sales Association
  • LEAD Retail Leadership Development Program
  • Project Management Institute
  • Academy of Customer Experience Professionals
  • Sales Management Association (SMA)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (ASCM)
  • Toastmasters

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Sales Enablement Professional Certification – Vantage
  • Salesforce Certified Administrator - 2018
  • Retail Industry Fundamentals Certificate - National Retail Federation (NRF)
  • Microsoft Dynamics 365 Fundamentals Certification – 2022
  • Microsoft Office Specialist (MOS) - Microsoft Excel - 2017
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Team Management Certification – Cedar Works

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