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Skills

  • Organization
  • Customer service
  • Process improvement
  • Operational improvement
  • Cash handling expertise
  • Program equipment
  • Reporting familiarity
  • Sales professional
  • Branch leadership
  • Client relationship building

Work Experiences

  • Used strategic risk management techniques to safeguard company assets.
  • Collaborated with developers.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Increased new bank relationships within the local community by 7% through the implementation of quarterly promotions.
  • Used positive motivational techniques to engage employees in business processes.
  • Collaborated with cross-functional teams.
  • Cut approval times by 85%.
  • Collaborated with regional and national leadership to design and implement marketing strategies that drove a 41% increase in mortgage leads.
  • Achieved top-tier mortgage sales performance.
  • Achieved Excellence Award for Excellence in Mortgage Sales after closing $11 in private mortgage deals in 2019.

Summaries

  • Achieved 38% year-over-year growth in loan originations.
  • Able to mentor teams effectively.
  • Achieved 73% branch sales target growth.
  • Achieved record-breaking performance.
  • Achieved top-tier results across the the Pacific Northwest region.
  • Accomplished in branch leadership, with a proven ability to oversee and drive functional teams toward optimized mortgage processing workflows, saving 77% time.
  • Dedicated Mortgage Branch Manager with 3 years of administrative and operations management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Accomplished Mortgage Branch Manager.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated with third-party vendors to implement a new mortgage loan software, reducing operational costs by 72% annually.
  • Developed a social media marketing campaign that generated 24% more leads within the first the past year of launch.
  • Utilized advanced analytics in loan performance data, leading to more informed decision-making and a 52% increase in loan profitability.
  • Led a team in achieving and exceeding branch sales goals by 42%, contributing to a Mortgage Branch Manager-winning year for 2017.
  • Reduced application backlog by 65% during high-demand periods using innovative technology solutions, ensuring timely loan closures.
  • Directed a cross-functional team to overhaul the branch’s customer inquiry response system, reducing response time by the past year.
  • Initiated a weekly team coaching session, driving a 80% improvement in overall sales performance.
  • Spearheaded an initiative to expand the loan portfolio, resulting in $12 growth within the first 16 months of its execution.
  • Managed compliance with all local and federal mortgage lending regulations, reducing compliance errors by 42% year-over-year.

Affiliations

  • Community Development Financial Institutions Fund (CDFI) Collaboration
  • Association for Supply Chain Management (APICS)
  • Certified Mortgage Planning Specialist (CMPS) Accreditation
  • Toastmasters
  • National Credit Union Administration (NCUA) Collaborative Member
  • Lions Club
  • Regular Speaker at Denver Mortgage Forum
  • Mortgage Leadership Outlook Contributor
  • International Association of Administrative Professionals
  • Certified Financial Planner (CFP) Certification

Certifications

  • Residential Certified Mortgage Advisor (RCMA) by NAMB
  • Licensed Mortgage Broker by program
  • Certified Manager (CM) by the Institute of Certified Professional Managers
  • Professional in Human Resources (PHR) for leadership skills
  • Salesforce
  • ProFiciency Mortgage Performance & Analytics Certification
  • Certified Mortgage Lender (CML) by the National NMLS Association
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Construction Industry Financial Professional (CCIFP) by the ICCIFP

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