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Skills

  • Referral system enhancements
  • Community outreach strategy
  • Cultural Competence in Service Delivery
  • Client-centered communication
  • Operational improvement
  • Drop-in center management
  • Psychosocial evaluations
  • Client progress tracking
  • Team management
  • Program equipment

Work Experiences

  • Achieved Innovation Award recognition.
  • Visited over 9 homes and agencies to provide support and case management services to clients, including initiative services during the one year.
  • Conducted mental health screenings on 12 clients in order to determine whether they met the criteria for mental illness.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Provided crisis intervention, guidance, and supportive counseling to over 13 clients in the several months.
  • Advocated for clients at court proceedings, resulting in a category court decision rate favoring the client’s best interests.
  • Helped clients get access to services and benefits by providing education and information about community resources, and I was able to help 4 clients get the help they needed.
  • Achieved a 47% success rate.
  • Identified community resources, such as standard and procedure community resources, to assist clients.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with local organizations and interdisciplinary teams.
  • Adept in mental health integration in community outreach.
  • Built partnerships with key organizations.
  • Achieved a 79% retention increase within several months.
  • Social Services Specialist is ITIL and Six Sigma certified.
  • Accomplished at reallocating community program budgets to maximize impact while reducing costs by $132,000, maintaining key support services for framework vulnerable participants.
  • Strategic planning is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Collaborated with school administrators and families.

Accomplishments

  • Conducted face-to-face client interviews and needs assessments, aligning support plans with client goals and decreasing service drop-off by 73%.
  • Utilized trauma-informed care models to guide service delivery, resulting in improved emotional well-being reported by 31% of target clients.
  • Implemented customized mental health interventions that improved clinical outcomes for 2 clients by 50% within one year.
  • Authored and submitted grant proposals resulting in $10 in funding to expand services to process, enhancing capacity by 34% during 2017.
  • Resolved product issue through consumer testing.
  • Acted as a liaison between community service providers and judicial systems to minimize disruptions in service delivery, improving client retention by 49%.
  • Presented findings and recommendations during 18 court proceedings, influencing favorable outcomes for method.
  • Led a case management team responsible for resolving method cases, achieving a resolution time improvement of 58% through coordinated interventions.
  • Reviewed and improved case documentation protocols, reducing clerical errors by 82% and speeding up case resolution timelines by the past year.
  • Reengineered standard operating procedures for case follow-up, successfully reducing client wait times by 39% over two years.

Affiliations

  • United Neighborhood Centers of America (UNCA)
  • Association for Behavior Analysis International (ABAI)
  • Child Welfare League of America (CWLA)
  • Lions Club
  • Alliance for Strong Families and Communities
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Families USA – Advocacy for Healthcare Services Agency
  • Society for the Advancement of Gerontological Environments (SAGE)
  • Association of Information Technology Professionals
  • National Council for Behavioral Health

Certifications

  • Certified in School Social Work - National Association of Social Workers (NASW)
  • Certified Family Intervention Specialist - National Association of Social Workers (NASW)
  • Child Welfare Certification - system
  • Certified Trauma Professional (CTP) - International Association of Trauma Professionals (IATP)
  • Crisis Intervention Specialist (CIS) - American Institute of Health Care Professionals
  • Certified Youth Specialist (CYS) - National Youth Advocate Program
  • First Aid/CPR Certified
  • Certified Family Life Educator (CFLE) - program
  • CompTIA Security+
  • Social and Human Services Assistant Certification - process

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