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Skills

  • Client-centered communication
  • Cultural Competence in Service Delivery
  • Crisis intervention
  • Interdisciplinary collaboration
  • Community outreach strategy
  • Recidivism Reduction Strategies
  • Referral system enhancements
  • Outreach program development
  • Intake interviews
  • Legislation and policy compliance

Work Experiences

  • Achieved a 26% case resolution improvement.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 47% success rate.
  • Helped clients get access to services and benefits by providing education and information about community resources, and I was able to help 4 clients get the help they needed.
  • Visited over 9 homes and agencies to provide support and case management services to clients, including initiative services during the one year.
  • Achieved Innovation Award recognition.
  • Developed positive, trusting relationships with clients and community providers to promote effective resource coordination.
  • Assisted 9 families.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Jira to 6 months customer locations.

Summaries

  • Collaborated with school administrators and families.
  • Social Services Specialist with 13 years of experience assisting clients with crisis intervention, communication, and counseling.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Prepare case study reports, collaborate with community organizations, and conduct motivational interviews with ease.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advocated for vulnerable individuals.
  • Achieved a 26% decrease in critical incidents.
  • Conducts assessments and develops intervention plans while facilitating supportive services and counseling.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Social Services Specialist and outstanding performer in risk assessment and budget management.

Accomplishments

  • Utilized trauma-informed care models to guide service delivery, resulting in improved emotional well-being reported by 31% of target clients.
  • Monitored program success through data-driven reports, demonstrating an increase in positive client outcomes by 75% in three years.
  • Advocated for disability rights during state legislative sessions, contributing to an increase of 78% in state-provided support services.
  • Managed crisis intervention services for category, achieving a 73% reduction in recidivism rates through tailored support strategies.
  • Created internal training manuals for team-wide use, streamlining service delivery processes and increasing overall efficiency by 72%.
  • Developed service plans for 11 clients per month, improving long-term outcomes for at-risk populations by 31% over a three years.
  • Established partnerships with 10 public and private agencies, resulting in a 64% enhancement in service collaboration and resource sharing.
  • Authored and submitted grant proposals resulting in $10 in funding to expand services to process, enhancing capacity by 34% during 2017.
  • Supervised 3 staff members in the oversight of case management services, improving internal processes and response time by 40%.
  • Provided expert testimony during 13 custody and welfare court hearings, positively impacting case outcomes for standard.

Affiliations

  • Clinical Social Work Association (CSWA)
  • Alliance for Strong Families and Communities
  • American Association of Service Coordinators (AASC)
  • Institute for Child Welfare Innovation (ICWI)
  • International Association for Social Work with Groups (IASWG)
  • Project Management Institute
  • American Association for Marriage and Family Therapy (AAMFT)
  • Association for Community Intervention and Peer Support
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • International Council of Nurses

Certifications

  • Motivational Interviewing Level 1 Certification - procedure
  • Domestic Violence and Trauma-Informed Care Certification - National Center on Domestic Violence, Trauma & Mental Health
  • Social and Human Services Assistant Certification - process
  • Substance Abuse Counseling Certification - National Certification Commission for Addiction Professionals (NCCAP)
  • Youth Mental Health First Aid (YMHFA) Certification – National Council for Mental Wellbeing
  • Certified Advanced Children, Youth & Family Social Worker (C-CYFSW) - NASW
  • Suicide Prevention Certification (QPR) - QPR Institute
  • Non-Profit Management and Leadership Certification - method
  • Crisis Intervention Specialist (CIS) - American Institute of Health Care Professionals
  • CompTIA A+ Technician

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