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Skills

  • Resource coordination
  • Procedure equipment
  • Government agency collaboration
  • Housing assistance application process
  • Written and verbal communication
  • Problem resolution
  • Conflict resolution
  • MS Office
  • Time management
  • Supervision

Work Experiences

  • Achieved results over three years.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Achieved a 35% decrease in behavioral incidents.
  • Attended by 13 residents.
  • Coordinated team development activities and trainings with senior case managers.
  • Collaborated with mental health professionals to provide comprehensive support for residents, resulting in a 71% decrease in behavioral incidents.
  • Completed rehousing within one year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Collaborated with local authorities to address security concerns in the neighborhood, reducing incidents of crime by 63% over two years.

Summaries

  • Collaborative professional with a passion for community enrichment, securing over $11 in grants that support resident wellness programs.
  • Community advocate with extensive experience leading residential teams, implementing conflict resolution strategies to reduce tenant complaints by 74% over 6 months.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Community-focused Residential Services Coordinator with a proven impact in negotiating service contracts that save organizations over $17 annually while providing residents with critical support.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Boosted first-year resident satisfaction by 55%.

Accomplishments

  • Monitored client satisfaction metrics and responded promptly to requests, increasing community engagement by 26% over the past year.
  • Coordinated with government housing assistance programs, providing 12 low-income families with access to housing services over 18 months.
  • Coordinated holiday or seasonal events for residents that increased community participation and engagement by 72%.
  • Improved visitor tracking and building access control by implementing a new security system that decreased unauthorized entry incidents by 59%.
  • Developed a tenant-relations workshop, fostering improved communication and resulting in a 30% increase in long-term housing retention.
  • Automated routine service request processes through Workday, reducing processing time by 39% and increasing response efficiency.
  • Established a resident referral program that boosted occupancy rates by 18% over 18 months.
  • Introduced and coordinated wellness programs for residents, improving their satisfaction and mental well-being by 53% points on post-participation surveys.
  • Monitored and reported on building security issues, collaborating with security contractors to improve resident safety by 70% over 18 months.
  • Organized and managed tenant satisfaction surveys, identifying areas for improvement, which resulted in community satisfaction growth of 26% points.

Affiliations

  • Affordable Housing Association of Boston
  • National Network for Safe Communities
  • Certified Manager of Community Associations (CMCA)
  • National Association of Social Workers
  • Public Housing Certification from the National Association of Housing and Redevelopment Officials (NAHRO)
  • Association for Supply Chain Management (APICS)
  • Neighborhood Assistance Corporation of America (NACA) Membership
  • National Low Income Housing Coalition (NLIHC)
  • Society for Housing Studies
  • Housing Specialist Certification through procedure

Certifications

  • Certified Occupancy Specialist (COS) by the National Center for Housing Management (NCHM)
  • First Aid/CPR Certified
  • Building Operator Certification (BOC) by the Building Operators Certification Institute
  • Certified in Process Improvement (CPI)
  • Salesforce
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP) by the Society for Human Resource Management (SHRM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Maintenance and Reliability Professional (CMRP) by the Society for Maintenance and Reliability Professionals (SMRP)
  • Certified Housing Counselor by the US Department of Housing and Urban Development (HUD)

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