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Skills

  • Customer-focused resolution management
  • Regulatory compliance
  • Operational improvement
  • Standard equipment
  • Employee benefit plan analysis
  • Dependents and life event status updates
  • Customer service
  • KPI Tracking and Reporting
  • Team leadership and supervision
  • First Aid/CPR

Work Experiences

  • Achieved a 84% boost in overall productivity.
  • Assisted with the implementation of a new health benefits platform.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed annual benefits utilization data.
  • Was in charge of customers' database accounts, which included customer verifications and benefit enrollments.
  • Achieved zero penalties.
  • Had an excellent attendance record and was always on time for work.
  • Conducted interviews with potential clients in order to gather information about their financial resources, needs, and physical conditions.
  • Audited benefits claims.
  • Achieved results within one year.

Summaries

  • Collaborated with senior leadership to streamline benefits processes, maintaining compliance with ERISA and HIPAA, with 49% successful audit results.
  • Administered employee benefit programs.
  • Adept at overseeing employee terminations.
  • Aided employees in selecting optimal coverage options.
  • Accomplished at leading open enrollment campaigns, engaging employees through impactful communication and raising participation by 38% in 2023.
  • Achieved exceptional reductions in approval timelines by 3%.
  • Adept at overseeing employee terminations and managing COBRA compliance for up to 18 employees monthly, ensuring smooth continuations of benefits.
  • Achieved total savings of $17 annually.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in customer service excellence, reducing escalations by 38% through clear and empathetic communication of complex health benefit policies.

Accomplishments

  • Worked with third-party administrators to introduce a tuition assistance program, increasing program usage by 41% in 2020.
  • Coordinated efforts between benefits team and IT to fully integrate new benefit technology, resulting in real-time access to plan details for 15 employees.
  • Designed and executed cost-savings initiatives in benefit administration that reduced annual costs by 8 while maintaining employee satisfaction above 59%.
  • Trained HR team on new benefit processing guidelines, increasing claim processing efficiency by 28% and reducing the error rate.
  • Optimized wellness program participation rates, driving a 77% increase in employee engagement through targeted communications and outreach.
  • Collaborated with HR in reshaping the post-onboarding experience for new hires, ultimately reducing knowledge gaps in benefits usage by 65%.
  • Collaborated with team of 16 in the development of framework.
  • Reviewed and streamlined standard operating procedures for benefit plan eligibility, cutting determination time down by 71%.
  • Analyzed retirement plan participation and adjusted employer-match rates to improve employee retention, leading to a 17% increase in participation.
  • Conducted claims audits, which led to the identification and correction of 16 invalid claims, saving the company 8 in overpayments.

Affiliations

  • American Benefits Council
  • Institute for Healthcare Improvement (IHI)
  • World at Work: Total Rewards Association
  • International Association of Administrative Professionals
  • Public Employee Benefits Institute (PEBI)
  • National Welfare Rights Organization procedure
  • Certified Employee Benefit Specialist (CEBS) Program
  • Toastmasters
  • Institution of Administrative Management (IAM)
  • National Council on Compensation Insurance (NCCI)

Certifications

  • Certificate in Healthcare Benefits Administration - Harbor & Co.
  • Certified Compliance & Ethics Professional (CCEP) - Ironclad Systems
  • Certified Specialist in Total Rewards (CSTR) - Beacon Labs
  • Benefits Law Specialist Certification - Cedar Works
  • Accredited Financial Counselor (AFC) – Harbor & Co.
  • Advanced Certificate in Employee Benefits Law - Cedar Works
  • Certified Corporate Financial Planning and Analysis Professional (FP&A) - Vantage
  • Certified Public Accountant
  • Retirement Plans Associate (RPA) - Beacon Labs
  • Certified COBRA Administrator - Vantage

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