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Skills

  • Career development program implementation
  • Recruitment
  • Customer service
  • Employee engagement strategy
  • Employee benefits program overhaul
  • Compensation benchmarking and analysis
  • MS Office
  • Benefits administration
  • Initiative equipment
  • Employee Engagement Programs

Work Experiences

  • Used the ServiceNow system to accurately prepare three years payroll and track data.
  • Acted as a liaison between various business divisions in order to improve communication.
  • Collaborated with cross-functional leaders to drive talent management strategies that resulted in a 46% better succession planning pipeline.
  • Conducted a thorough employee engagement survey leading to strategic initiatives, which resulted in a 17% increase in retention rates for high-performing individuals.
  • Achieved a 52% improvement in record retrieval times.
  • Achieved an appropriate salary structure.
  • Achieved a 52% improvement in workplace satisfaction scores.
  • Achieved a 15% improvement in leadership effectiveness ratings.
  • Achieved certification in Excellence Award program.
  • Achieved a 30% fill rate reduction.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 17% reduction in operational costs.
  • Clear understanding of process improvement and quality assurance as well as budget management training.
  • Costs were consistently reduced while profits were increased.
  • Strategic planning and client relations are my specialties.
  • Balance organizational targets with compliance and employee demands to ensure well-organized and efficient HR operations.
  • Achieved a 24% increase in actionable, data-based decisions.
  • Achieved a 42% improvement in productivity.
  • Human Resources Management Officer with 13 years of successful data analysis and quality assurance experience.
  • Adept at rolling out successful employee wellness initiatives that decreased absenteeism rates by 73% and increased engagement across all departments.

Accomplishments

  • Documented and resolved standard which led to system.
  • Facilitated bi-annual employee satisfaction surveys that resulted in actionable insights and a 75% improvement in workplace morale.
  • Conducted annual compensation analysis, leading to 66% alignment with industry standards and enhancing overall employee satisfaction.
  • Administered payroll for 9 employees with consistent 81% accuracy and implemented payroll software upgrades that ensured timely processing.
  • Championed a mentorship program connecting employees with leaders, boosting internal promotions by 72% and retaining top talent.
  • Took the lead on restructuring job roles and job descriptions, achieving a 38% increase in role clarity and job satisfaction.
  • Analyzed and improved HR metrics, leading to a 27% reduction in hiring time, resulting in better-aligned talent acquisition strategies.
  • Coordinated flexible work policy revisions following employee feedback, increasing productivity by 16% and reducing office operational costs by $202,000.
  • Built strong relations with external recruitment agencies, improving talent pool access and filling 4 key positions in under two years.
  • Developed and implemented an employee wellness initiative focused on mental health, reducing absenteeism by 38% within several months.

Affiliations

  • Employee Relations Professionals Society (ERPS)
  • American Marketing Association
  • National Association of Social Workers
  • Society of Human Resource Management
  • International Labour Organization (ILO)
  • Society of Human Resources Management - Certified Professional (SHRM-CP)
  • Labor and Employment Relations Association (LERA)
  • Association for Computing Machinery
  • American Society for Training and Development (ASTD)
  • National Employment Lawyers Association (NELA)

Certifications

  • People Analytics Certification - Workday
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Learning and Performance (CPLP) - system
  • First Aid/CPR Certified
  • HR Metrics and Analytics Certification - Meridian
  • Human Resources Management Certificate - system
  • Harvard Business School Online: Human Resource Management Course 2024
  • Professional in Human Resources (PHR) - Harbor & Co.
  • Strategic Workforce Analytics Certificate - Summit Group
  • ServSafe

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