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Skills

  • Client relationship maintenance and vendor communications
  • Data entry
  • Customer and client relations
  • Bookkeeping
  • Administrative support
  • Appointment setting
  • Business Administration
  • Report development
  • Credit and collections
  • Meeting minutes

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Wrote business documents such as metric, procedure, and method that were clear and professional.
  • Developed and implemented records handling standard operating procedures.
  • Took up to 14 calls per the past year and quickly redirected them.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.

Summaries

  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Floor Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Precise and well-organized, with a thorough understanding of category offices and Tableau applications.
  • Extensive data collection and extraction experience.
  • Floor Administrative Assistant who is motivated and has a good understanding of system processes, customer relations, and multi-line phone systems.
  • Prepared to bring 10 years of experience to Harbor & Co. And take on a new and challenging role.

Accomplishments

  • Effectively managed workflow tools leading to enhanced project coordination, which resulted in project turnaround time decreasing by 13 days.
  • Trained administrative staff on task management software, improving task-handling capacity by 77% within 6 months.
  • Collaborated with team of 14 in the development of program.
  • Led the onboarding process for 12 new employees, reducing training time by 33% with efficient materials and techniques.
  • Designed and enforced new expense reporting standards that revealed $18 in annual savings opportunities for the organization.
  • Ensured the accuracy and security of over 16 personnel records, achieving a 13% improvement in audit reviews.
  • Coordinated floor operations efficiently by managing incoming requests, resulting in 20% increase in timely project delivery.
  • Reconciled travel expenses across multiple departments, resolving discrepancies and saving the department $9.
  • Spearheaded a cross-team task force to resolve floor space issues, resulting in optimized layouts and a 18% increase in usable work areas.
  • Created floor activity performance presentation in PowerPoint for senior management, leading to a 30% increase in project approvals.

Affiliations

  • American Management Association (AMA) - Administrative Skills Training
  • Association for Computing Machinery
  • National Association for Female Executives (NAFE)
  • Association for Supply Chain Management (APICS)
  • Certified Administrative Professional (CAP) Designation - 2016
  • Women in Business Administration (WBA) - Networking Group
  • Lions Club
  • Society of Corporate Secretaries and Governance Professionals
  • Society for Human Resource Management (SHRM) - Administrative Role Focus Group
  • Project Management Institute

Certifications

  • Certified Associate in Project Management (CAPM) - category
  • Certified Professional in Human Resources (CPHR) Summit Group
  • Project Management Professional (PMP) - procedure
  • Business Writing Certification - SAP
  • ServSafe
  • Certified Office & Operations Manager - method
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Communication Skills Certification - Brightline
  • Microsoft Office Specialist: Excel Certification – 2015

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