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Skills

  • Liability dispute resolution
  • Business operations
  • Desk claim reviews and audits
  • Active listening to improve customer service
  • Catastrophe claim resolution
  • Insurance cost mitigation strategies
  • Problem resolution
  • First Aid/CPR
  • Process equipment
  • Organization

Work Experiences

  • Answered 6 calls per the past year to help customers with their questions and concerns.
  • Conducted agent and claimant interviews to review questionable claims to correct omissions and errors.
  • Analyzed post-catastrophe damages, reviewing reports from engineers, contractors, and local authorities to establish liability, resulting in 29% accuracy improvement.
  • Achieved 22% reduction of future liabilities.
  • Adopted company-wide.
  • Achieved a 30% reduction in claim processing errors.
  • Examined claim forms and other records to determine insurance coverage.
  • Collaborated with logistics to implement a new digital claim tracking system.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Determined liability as outlined in the coverage and assessed documentation from police and healthcare providers to understand the damages incurred.

Summaries

  • Proven track record of using excellent negotiating skills to speed up settlements.
  • Costs were consistently reduced while profits were increased.
  • Achieved fast, precise claim resolutions.
  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Conducted speedy inspections.
  • A forward-thinking Catastrophe Adjuster who spearheaded the standardization of catastrophe reporting templates, cutting reporting time by 16% and fostering better inter-departmental communication.
  • Adept in managing high complexity catastrophe claims, with a focus on reducing fraudulent claim payouts by 72% and minimizing legal expenses for insurers.
  • Achieved 15% accuracy improvement.
  • Catastrophe Adjuster with robust experience.

Accomplishments

  • Improved policyholder emergency response coordination related to natural disasters, reducing secondary losses by 19% and decreasing claim turnaround times.
  • Actively communicated with policyholders during post-event inspections, reducing customer complaints by 18% through effective stress management techniques.
  • Developed and recommended tailored loss prevention strategies for insureds affected by program, minimizing further damage and expediting settlement agreements.
  • Resolved product issue through consumer testing.
  • Designed and implemented catastrophe readiness response plans in 2016, resulting in a 17% increase in successful policyholder recoveries.
  • Created and standardized catastrophe report templates, which decreased reporting times by 36%, improving data accuracy and overall service delivery.
  • Led team response to framework in Chicago, successfully closing 62% of catastrophe claims within 6 days.
  • Managed catastrophe-related litigation processes for 11 high-value cases, achieving a settlement success rate of 29% and saving $14 in litigation costs.
  • Provided emergency service referrals and support services to clients during initiative, increasing customer loyalty by 76% through personalized assistance.
  • Investigated and processed 10 catastrophic insurance claims, ensuring timely client reimbursement and reducing claim processing time by 74%.

Affiliations

  • Certified Claims Professional (CCP) Designation 2017 - Broadening professional expertise in claim handling
  • Licensed with the International Federation of Adjusting Associations (IFAA) 2022
  • Freemason
  • Rotary International
  • National Insurance Crime Bureau (NICB)
  • Received certification in Earthquake Damage Evaluation from framework in 2021
  • Accredited by the Association of Professional Insurance Women (APIW) 2017
  • Founding Member of Catastrophe Solutions International (CSI)
  • Public Risk Management Association (PRIMA)
  • National Association of Catastrophe Adjusters (NACA)

Certifications

  • WIND Certified Umpire
  • Claims System Technology Proficiency HubSpot
  • ACI Structural Damage Inspection Certification
  • Wind and Hail Appraisal Certification
  • HAAG Certified Inspector - Roofs Damage
  • Cisco Certified Network Associate (CCNA)
  • Advanced Windstorm Insurance Conference Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Liability Insurance Adjuster (CLIA)
  • ServSafe

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