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Skills

  • Employee training and development
  • Data-driven decision making
  • Billing operations management
  • Vendor relationship management
  • Cash Flow analysis
  • Fluent in Mandarin (if applicable)
  • Data visualization and reporting tools (e.g., QuickBooks)
  • Regulatory compliance
  • Closing processes
  • Accounting systems and controls

Work Experiences

  • Achieved a 17% improvement in accuracy of forecasts.
  • Collaborated with the collections department.
  • Oversaw the delivery of framework project by program team, which resulted in framework.
  • Achieved 20% higher team retention rate.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved $7 savings.
  • Contributed to data-driven decision-making.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Created and distributed detailed financial reports to stakeholders, driving insights that resulted in improving budget forecast accuracy by 16% in 2021.
  • Transported Salesforce to the past year customer locations.

Summaries

  • Achieved 77% operational efficiency improvements.
  • 3 years of experience in payment compliance strategies.
  • Hardworking and effervescent, with a strong desire for precision and efficiency.
  • Proactive and self-motivated, with a high level of professionalism and excellent problem-solving skills.
  • Accomplished Office Billing Manager.
  • Expert in payment processing to reduce outstanding debt, fees, and interest.
  • Office Billing Manager with over 9 years of experience who is efficient and detail-oriented.
  • Office Billing Manager is a well-organized Healthcare with 2 years of experience.
  • Achieved 83% invoicing efficiency gains.
  • Results-oriented Office Billing Manager with a keen eye for detail and a desire to assist in the transformation of business operations.

Accomplishments

  • Streamlined client billing systems, decreasing aged receivables by 50% and boosting cash flow turnaround within the first three years.
  • Coached and mentored a team of 9 billing staff, optimizing workflows and increasing their collective output by 22%.
  • Executed training session on new billing software integration, reducing employee onboarding time by 82%.
  • Documented and resolved framework which led to program.
  • Developed and facilitated employee training programs focused on billing system best practices, improving team efficiency by 30%.
  • Introduced process automation tools to billing operations, decreasing manual entries and resulting in a 29% improvement in productivity.
  • Collaborated with IT to integrate a cloud-based billing system that reduced the manual invoice processing time by 73%, enhancing overall productivity.
  • Recovered $14 in outstanding receivables through an aggressive collection strategy, reducing overall DSO (Days Sales Outstanding) by 28% days.
  • Implemented detailed invoicing audits, increasing data transparency and saving over $14 in lost revenue each quarter.
  • Created custom metrics dashboards to monitor billing accuracy, leading to a 77% increase in data integrity for financial reports.

Affiliations

  • Toastmasters
  • Association of Health Care Auditors and Educators (AHCAE)
  • American College of Healthcare Executives (ACHE)
  • Freemason
  • Society for Human Resource Management (SHRM)
  • Association of Information Technology Professionals
  • Women in Healthcare Management (WIHM)
  • Association of Credit and Collection Professionals (ACA International)
  • Association for Computing Machinery
  • Lions Club

Certifications

  • Apple Certified Associate (ACA)
  • Medical Billing and Coding Certification (MBCC)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Billing Specialist (CBS)
  • Professional Billing Manager Certification, [Organization or Georgia]
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional Biller (CPB)
  • Certified Accounts Receivable Specialist (CARS)

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