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Skills

  • Benefits application process optimization
  • Program knowledge
  • Key Performance Indicator (KPI) achievement
  • Digital record systems implementation
  • Improving applicant satisfaction through process improvements
  • Documentation of eligibility review processes
  • Customer service
  • MS Office
  • Eligibility determination process management
  • Problem resolution

Work Experiences

  • Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their strengths and weaknesses.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Conducted weekly case management reviews, providing constructive feedback to junior examiners and identifying areas for efficiency improvements.
  • Contributed to a 29% reduction in eligibility-related help inquiries.
  • Achieved compliance within 8 days.
  • Actively participated in risk management assessments, mitigating potential eligibility fraud through refined scrutiny techniques.
  • Cut processing times by 15 days on average.
  • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
  • Conducted weekly case management reviews.
  • Designed a mentorship program for incoming examiners that contributed to reduced turnover rates and increased job satisfaction by 23%.

Summaries

  • Supervising Eligibility Examiner with 3 years of successful process improvement and quality assurance experience.
  • Supervising Eligibility Examiner is a multi-talented Supervising Eligibility Examiner who is consistently rewarded for planning and operational improvements.
  • Collaborative professional with a history of coordinating with external agencies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Conducted thorough case reviews.
  • Employers and community organizations are contacted to identify job opportunities for clients.
  • Costs were consistently reduced while profits were increased.
  • Aligned manuals with the latest regulations.
  • Adept at fostering cross-functional team collaboration.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Boosted overall team productivity by 56% through targeted workflow improvements and one-on-one coaching sessions.
  • Proactively managed a critical influx of 8 benefit applications in response to initiative, maintaining timely eligibility determinations.
  • Reduced internal reporting discrepancies by 28% through the implementation of structured case tracking protocols.
  • Integrated systematic improvements into Medicaid/CHIP eligibility processes, improving compliance rates by 52%.
  • Assessed team workflows, reallocating resources effectively to handle a 60% increase in community assistance applications.
  • Reduced client complaint volume by 41% through the design of a new applicant-facing eligibility FAQ system.
  • Resolved 2 complex eligibility disputes, reducing escalations and improving applicant satisfaction by 49%.
  • Led outreach initiatives that resulted in a 67% increase in completed and approved benefit applications for framework.
  • Developed and maintained collaborative relationships with external vendors and government agencies, improving service delivery speed by 79%.

Affiliations

  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Lions Club
  • National Association of Social Workers
  • Toastmasters
  • National Association of State Workforce Agencies (NASWA)
  • International Association of Administrative Professionals
  • National Child Support Enforcement Association (NCSEA)
  • Project Management Institute
  • American Society for Public Administration (ASPA)

Certifications

  • Certified Benefits Coordinator (CBC)
  • Certified Public Manager (CPM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Government Auditing Professional (CGAP)
  • Certification in Federal Benefit and Eligibility Programs
  • Certified Administrative Manager (CAM)
  • CompTIA Security+
  • ServSafe
  • Salesforce
  • Certified Health Insurance Specialist (CHS)

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