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Skills

  • Policy and procedure modification
  • Credit and collections
  • Category equipment
  • Project organization
  • Conflict resolution
  • Workflow planning
  • Relationship development
  • Hardware evaluation
  • Database administration
  • Cross-functional collaboration

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was in charge of program files and records for 18 clients, as well as following security procedures to prevent data breaches and misuse.
  • Completed 6 employees' bi-weekly payroll.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.

Summaries

  • 17 years of experience streamlining processes, managing talented team members, and performing process improvement by an educated professional.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Adaptable, tenacious, and capable project manager with over 6 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Initiative and standard are examples of abilities.
  • Innovative
  • Customer service specialist with 2 years of framework experience who is dedicated and detail-oriented.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Standardized administrative workflows by implementing Asana, reducing manual processing by 42% and improving operational accuracy.
  • Coordinated corporate off-site meetings for leadership groups, enhancing attendee experience through detailed agenda creation and logistics management.
  • Transitioned manual travel booking systems to framework, decreasing booking errors by 79% and improving overall process efficiency.
  • Designed and implemented reporting dashboards to provide management actionable insights into administrative workload and team performance.
  • Devised and deployed a new scheduling system that reduced scheduling errors by 27%, improving campus-wide efficiency.
  • Collaborated with team of 10 in the development of method.
  • Led process improvement initiatives to automate recurring administrative tasks, achieving a 61% reduction in manual effort.
  • Documented and refined internal processes, resulting in three years onboarding improvements across 15 departments.
  • Supervised and mentored a team of 15 administrative staff, achieving operational excellence across multiple departments.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Professional Managers (NAPM)
  • Freemason
  • Society of Women Engineers
  • Society of Human Resource Management
  • American Society of Administrative Executives (ASAE)
  • Jaycees
  • International Facility Management Association (IFMA)
  • Association of Government Office Professionals (AGOP)
  • Rotary International
  • Lions Club

Certifications

  • Oracle Certified Associate (OCA) Database Administrator - 2022
  • Certified Executive Administrative Professional (CEAP) - 2017 via Ironclad Systems
  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) - 2022 from Lakeside Partners
  • First Aid/CPR Certified
  • Salesforce
  • Apple Certified Associate (ACA)
  • CPPO - Certified Public Procurement Officer (CPPO) achieved in 2015 from NIGP
  • Certified Corporate Financial Planning & Analysis Professional (FPAC) by 2018
  • Certified Compliance and Ethics Professional (CCEP) - 2020

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