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Skills

  • Disease management standards
  • Cultural competence in patient communication
  • Interdisciplinary team collaboration
  • Organization
  • Insurance provider collaboration
  • Conflict Resolution in Patient Care
  • Regulatory compliance
  • Process improvement
  • Networking with staff
  • Early-stage care coordination

Work Experiences

  • Achieved results over 2017 at Boston.
  • Achieved 68% compliance across targeted patient cohorts.
  • Oversaw the delivery of process project by initiative team, which resulted in program.
  • Achieved a 48% increase in medication adherence.
  • Collaborated with leadership.
  • Achieved a 63% increase in successful discharges.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 85% reduction in reported issues.
  • Advocated for patients’ rights during transitional care planning and worked closely with legal and ethics teams to mitigate risk and resolve escalations in Chicago.

Summaries

  • Collaborated with external providers.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Collaborated with insurers to streamline approvals.
  • Adapted to highly dynamic care settings.
  • Committed advocate for patient rights, collaborating with legal teams to resolve complex transitional care issues while minimizing risk in Raleigh.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Ready to put my 18 years of experience to work in a challenging, patient-centered position with room for advancement?
  • Collaborated with external care providers.
  • Collaborated with external providers and community partners to enhance care continuity, resulting in smoother post-discharge transitions.
  • Achieved a 64% improvement in care team response times.

Accomplishments

  • Drove project implementation of care coordination software that measured patient progress and improved overall discharge compliance within established ITIL standards.
  • Developed a robust post-discharge wellness program that increased patient-targeted engagement by 70% and reduced recurring care needs within 10 months.
  • Delivered training sessions to improve junior care coordinator attention to post-acute care tracking, leading to increased consistency and the prevention of 13 potential complications.
  • Introduced length-of-stay reduction strategies across Seattle, lowering patient bed day usage by 63% while maintaining positive care outcomes.
  • Initiated restructuring of discharge procedures that led to a 65% decrease in delays for high-risk patients and improved satisfaction scores at the end of transitions.
  • Identified bottlenecks in workflow and adjusted operational protocols, contributing to a 47% increase in efficiency in transitional care management.
  • Streamlined patient education and outreach programs post-discharge, helping reduce patient uncertainty and raising follow-up compliance rates by 21%.
  • Mentored junior care coordinators to effectively manage their caseloads, resulting in a 46% increase in patient satisfaction scores after transition.
  • Achieved CPA compliance for discharge planning activities, reducing the time staff spent reviewing documents by 34% and ensuring audit readiness.
  • Supported families through care transitions during 9 complex cases, resulting in increased understanding of patient recovery pathways and higher family satisfaction.

Affiliations

  • Jaycees
  • American Geriatrics Society (AGS)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Gerontological Advanced Practice Nurses Association (GAPNA)
  • Association for Supply Chain Management (APICS)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • American Hospital Association (AHA)
  • Society of Women Engineers
  • Project Management Institute
  • National Association for Home Care & Hospice (NAHC)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Community Health Worker (CCHW)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) by procedure
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Fundamentals of Managed Care (FMC) by Cedar Works

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