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Skills

  • Time management skills
  • Kennel cleaning and sanitizing methods
  • Music showcase training
  • Results-oriented
  • Business operations
  • CRM Systems
  • CCTV
  • Food running
  • Customer satisfaction
  • Product ordering

Work Experiences

  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Assessed customer needs ahead of time and provided beverage refills, condiments, and other services as needed.
  • Improved locomotive material expense tracking by 18%.
  • Made a proposal
  • On-site training was provided by me.
  • Sought advice.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Assisted the cashier in processing customer orders and payments.

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Articulate
  • Looking forward to taking on a new challenge with a successful team.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Collaborate with commercial lenders to achieve sales targets.
  • Personable and energetic, with a strong background in the service industry.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Adaptable, tenacious, and capable project manager with over 8 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Created a systematic rotation schedule for utensils and equipment sanitation, enhancing health compliance by 40%.
  • Collaborated with vendors to arrange timely delivery of breakfast ingredients, preventing stock shortages and special orders.
  • Proposed a new method to streamline the beverage service area, reducing congestion and improving guest flow by 15 minutes.
  • Focused on customer retention strategies during peak times to improve repeat bookings by 65% over 16 guest stays.
  • Designed a rotating seasonal breakfast menu which boosted weekday attendance by 66% over 10 months.
  • Collaborated with the Head Chef to create special dietary options such as gluten-free and vegan, increasing guest engagement from 61% to 28% over the past year.
  • Surpassed customer satisfaction goals by consistently meeting or exceeding expectations on food quality and guest services from 2022 to 2019.
  • Assisted kitchen team in the early setup and cooking of food, enabling on-time breakfast service by 6%.
  • Launched and oversaw a new healthy breakfast section, garnering positive reviews and boosting hotel’s food ratings by 39%.
  • Resolved product issue through consumer testing.

Affiliations

  • Certified in Hospitality Team Leadership by the American Management Association (AMA) since 2016.
  • Recipient of the Hospitality Industry Sanitation Certification from Phoenix Health Department in 2019.
  • Completed the Effective Cleaning & Sanitization Program organized by Hospitality Training Trust (HTT) in 2022.
  • Member of the National Restaurant Association (NRA) since 2021
  • Established member of the Restaurant Operations Executive Network (ROEN), focused on optimizing back-of-house processes during peak times.
  • Uniform Registered Professional with the National Barista Breakfast Association since 2022, with a focus on coffee service and guest experience.
  • Member of the Hospitality Leaders Networking Group, emphasizing cross-functional training and collaboration for breakfast services.
  • Attended cross-training courses with program through the Traveler's Restaurant & Hospitality Consortium in 2024.
  • Certification in Customer Service Excellence from the Institute of Hospitality, earned in 2020.
  • Served as an affiliate member of the Breakfast Industry Association, committed to shaping morning meal industry standards.

Certifications

  • First Aid and CPR Certification by initiative
  • Safe Food Handling Certificate - Boston
  • Certified Hospitality Operations Executive (CHOE)
  • Salesforce
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)
  • Introduction to Responsible Alcohol Service (e.g. TIPS)
  • American Hotel & Lodging Educational Institute - Breakfast Attendant Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Registry of Food Safety Professionals (NRFSP) Certified Food Safety Manager

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