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Skills

  • Product Knowledge Instructional Training
  • Team Leadership and Sales Coaching
  • Client-Focused Service Bundling
  • Conflict resolution and problem-solving
  • Multi-Location Retail Support
  • Sales Target Exceedance
  • Market Penetration Strategies
  • POS (Point of Sale) Systems Expertise
  • Sales quota attainment
  • Sales funnel optimization

Work Experiences

  • Contributed to updating visual merchandising guidelines.
  • Awarded President's Club for surpassing regional sales benchmarks.
  • Delivered personalized customer consultations that increased average purchase value by $12 in 2021.
  • Collaborated closely with Cedar Works to organize a product demo event, securing 10 partner contracts post-event.
  • Contributed to the updating of visual merchandising guidelines, which increased in-store foot traffic by 26% in Austin.
  • Boosted conversion rates on recommended accessories in 2021.
  • Boosted inter-store sales by 20% %.
  • Achieved 69% market penetration.
  • Sell both individuals and businesses products and services.
  • Assumed lead technical advisor role during rollout of Asana.

Summaries

  • Achieved 80% market penetration.
  • Created tailored solutions for clients.
  • Coached and mentored sales teams.
  • Dedicated Wireless Sales Specialist with strong communication skills and a proactive approach to reactivating dormant accounts, resulting in a 27% increase in customer engagement. Committed to delivering top-tier customer experiences.
  • Aligned customer needs with tailored device recommendations.
  • Adept at providing exceptional service and consultations.
  • Achievement-focused Wireless Sales Specialist.
  • Committed to ongoing staff development.
  • Advanced knowledge of Salesforce.
  • Collaborative work ethic across teams.

Accomplishments

  • Enhanced product displays to create high-impulse shopping areas, leading to a 84% uptick in sales of key wireless products.
  • Developed a customer-first atmosphere, cultivating relationships that resulted in a 33% higher average transaction value.
  • Spearheaded customer outreach efforts that led to a 34% improvement in customer engagement and increased conversion rates.
  • Achieved Microsoft Excel sales growth by 71% through personalized sales proposals and customer relationship management.
  • Collaborated with the store manager to create effective sales promotions, contributing to a 72% increase in foot traffic during key sales periods.
  • Consistently met and exceeded sales quotas by 16% by leveraging deep knowledge of wireless products and services.
  • Led a team effort to streamline promotional campaigns, resulting in $7 in new customer sign-ups within several months.
  • Consistently recognized as a top performer, contributing to the store’s highest Tableau sales on record for 2016.
  • Proven track record in achieving a 75% increase in customer retention through personalized follow-up services.
  • Collaborated with cross-functional teams to minimize stock delays, improving sales readiness by 16% over 3 months.

Affiliations

  • Affiliate, Consumer Technology Association (CTA)
  • Member, North American Retailers Association (NARA)
  • Affiliate, National Association of Telecom Service Providers
  • Member, Business Network Telecommunications (BNT)
  • Participant, Mobile Marketing Association (MMA) Training Programs
  • Certified Customer Migration Specialist, program
  • Member, Society of Telecommunications Consultants (STC)
  • Certified in Customer Experience Management, Brightline
  • Member, Sales & Marketing Executives International
  • Certified Sales Associate, Lean from National Association of Sales Professionals (NASP)

Certifications

  • Certificate in Sales Analytics & Intelligence – 2023, Meridian
  • Certified Specialist in Wireless Mobility (CSWM) – 2023, Meridian
  • Apple Certified Support Professional (ACSP) – 2021, initiative
  • Salesforce Sales Cloud Consultant – 2019, framework
  • Certified Information Technology Specialist (CITS) – 2018, 2015
  • Certified Wireless Network Expert (CWNE) – 2024, Summit Group
  • CompTIA Network+ Certification – 2019, Cedar Works
  • Google Ads Certification – 2019, category
  • Customer Success Manager Certification – 2016, Beacon Labs
  • Certified Telecommunications Network Specialist (CTNS) – 2021, Cedar Works

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