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Skills

  • Category equipment
  • Project management
  • Safety procedures
  • Vendor relationship building
  • Venue selection
  • Conflict resolution
  • Corporate standards
  • Fluent in Spanish
  • Project oversight
  • Inventory management systems

Work Experiences

  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Used proper salutations and telephone etiquette to answer department phone calls within 10 rings.
  • Greeted visitors, answered their questions, and anticipated their service needs.
  • Started it.
  • Established
  • Processed payments for room, food and beverage, and phone charges for guests.
  • Assisted guests with check-in and provided information on the hotel's various services.
  • Kept track of all required equipment and its upkeep, dispatching parts for repair as needed.
  • Got better.
  • Answered 15 calls per one year to help customers with their questions and concerns.

Summaries

  • Hotel manager who has worked in the hospitality industry for over 18 years and is energetic and polished.
  • With a "can-do" attitude, she is bilingual and compassionate.
  • To further promote high levels of customer satisfaction, I'm looking for a hotel management position at a luxury resort.
  • Desiring a position as a member of a dynamic cabin crew.
  • With fluency in 2 languages, I'm driven and compassionate.
  • Ambitious
  • Dependable
  • Deadline-driven
  • Articulate
  • Professional with exceptional hospitality skills who is friendly and bilingual.

Accomplishments

  • Secured 17 media placements including features in procedure, increasing visibility for a national conference by 67%.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 15 man-hours each month.
  • Led a post-event debrief with clients and internal stakeholders, reviewing event success metrics and identifying 16 actionable improvements for future iterations.
  • Executed logistics for 18 international attendees, overseeing travel arrangements, visa processing, and accommodation coordination, enhancing the international experience.
  • Developed detailed run-of-show documents, facilitating clear communication among all departments and reducing miscommunication by 56%.
  • Created and maintained event budgets totaling $232,000, staying consistently within 2% of original projections while meeting all project goals.
  • Resolved product issue through consumer testing.
  • Reduced event logistics costs by 77% through early vendor negotiations, contracts, and venue optimization.
  • Managed a complex schedule of 10 high-profile speakers, collaborating with each to ensure all session requirements were met in advance, resulting in an 19% satisfaction rate.
  • Developed contingency plans and coordinated emergency response teams, ensuring seamless crisis response during a major onsite technical failure.

Affiliations

  • International Association of Venue Managers (IAVM)
  • Convention Industry Council (CIC)
  • Society of Government Meeting Professionals (SGMP)
  • Certified Meeting Professional (CMP) certification
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • International Association of Convention Centres (AIPC)
  • Green Meeting Industry Council (GMIC)
  • Rotary International
  • Certified Special Events Professional (CSEP) Certification

Certifications

  • Cisco Certified Network Associate (CCNA)
  • AED and CPR
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Event Designer (CED) - initiative
  • First Aid/CPR Certified
  • Pandemic Meeting & Event Certificate - Event Leadership Institute (ELI)
  • Certificate in hospitality and tourism
  • Certified Special Events Professional (CSEP), International Live Events Association (ILEA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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