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Skills

  • Process improvement
  • Payment collection
  • Disease management standards
  • Goal setting
  • Project management
  • Data analysis
  • Extremely organized
  • Communications
  • Document filing
  • Conflict resolution

Work Experiences

  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Started it.
  • Advised
  • Guided
  • Sought advice.
  • Program was planned and carried out by me.
  • Had planned ahead.
  • Prepared routine legal correspondence and memoranda for attorney partners.

Summaries

  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Service-driven
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Engaging Patient Financial Counselor with the ability to communicate and assist customers with menu selections.
  • Customer service specialist with 14 years of method experience who is dedicated and detail-oriented.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Fluent in both English and Spanish.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Patient Financial Counselor with 3 years of successful risk assessment and budget management experience.
  • Articulate

Accomplishments

  • Monitored patients' payment behaviors and restructured 13 plans, reducing overdue balances by $15 within three years.
  • Provided ongoing education to compliance on industry best practices regarding payment plan management and financial counseling, ensuring compliance and better patient outcomes.
  • Collaborated with external financial assistance programs, reducing hospital cancellation rates due to patient affordability concerns by 24%.
  • Collaborated with logistics to review eligibility for metric, achieving 72% cost reduction on patient medical expenses over one year.
  • Served as the primary financial counselor for category and successfully reduced patient non-payment by 50% over one year.
  • Trained 17 team members in patient account management and insurance verification, improving team performance and lowering error rates by 39%.
  • Facilitated smooth patient transitions into financial assistance programs by simplifying the application process, increasing approval rates by 60%.
  • Ensured compliance with state and federal regulations surrounding medical billing and collections, contributing to a 50% decrease in audit findings.
  • Resolved product issue through consumer testing.
  • Assisted in the development of cost reduction initiatives, which decreased overall patient financial burden by $14 in one year.

Affiliations

  • Certified Professional Coder (CPC) from AAPC
  • National Association of Healthcare Access Management (NAHAM)
  • National Council on Patient Information and Education (NCPIE)
  • Society of Women Engineers
  • American Association of Healthcare Administrative Management (AAHAM)
  • Accreditation Council for Continuing Medical Education (ACCME)
  • International Council of Nurses
  • National Association of Social Workers
  • State Health Insurance Assistance Program Contributor
  • Healthcare Financial Management Association (HFMA)

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Emergency Financial First Aid & Credit Recovery Certification, NFEC
  • Certified Revenue Integrity Professional (CRIP) – framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA)
  • Certified Coding Associate (CCA) - category
  • ServSafe
  • Certified Professional Coder - Hospital (CPC-H), AAPC

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