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Skills

  • Organization
  • Documentation and technical reporting
  • Cloud migration and deployment
  • Technical documents comprehension
  • Application deployment streamlining
  • Hardware troubleshooting and repair
  • Software installation and configuration
  • Mac systems
  • Cybersecurity Awareness Training
  • Technical issues analysis

Work Experiences

  • Centralized asset management for over 12 devices.
  • Achieved high-availability environment.
  • Collaborated closely with engineering to troubleshoot and solve network connectivity issues at Phoenix, reducing incident frequency by 46%.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Described standard solutions to customers to aid in problem resolution.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Achieved targets across 6 months.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Collaborated with customer success to streamline application deployment processes.
  • Led a support team that assisted an average of 16 users globally in a 24/7 support environment as a level-three supervisor.

Summaries

  • Adept at diagnosing technical issues.
  • Specializes in method and category product troubleshooting.
  • SAP expert and Power BI user.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Resident Technician with 14 years of successful risk assessment and budget management experience.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • 2 years of experience in troubleshooting and support.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.

Accomplishments

  • Conducted in-depth diagnostics and resolved 34% of software conflicts in both Windows and macOS environments, greatly enhancing system performance.
  • Improved remote support workflow using procedure, resulting in a 68% reduction in average incident resolution time.
  • Resolved several escalated issues with high-performance computing equipment, contributing to Northwind meeting its project deadlines consistently.
  • Proactively identified hardware inefficiencies in Microsoft Excel, resulting in an metric by replacing components to match updated standards.
  • Documented and resolved category which led to program.
  • Resolved product issue through consumer testing.
  • Assisted in the development of campus-wide network provisioning, enabling students and faculty to access critical resources across secured and reliable connections.
  • Created detailed technical documentation for end-user troubleshooting, reducing the number of low-level support tickets by 41%.
  • Optimized asset tracking by creating a streamlined database system, improving tracking accuracy for over 8 devices.
  • Led deployment of new software solution to 5 users across locations, reducing deployment errors by 75% and improving operational efficiency.

Affiliations

  • Microsoft Certified Professional (MCP) community
  • Association of Information Technology Professionals (AITP)
  • CompTIA Membership
  • Certified Information Systems Auditor (CISA) Network
  • Association for Computing Machinery (ACM)
  • Cisco Certified Technicians Network
  • Association for Computing Machinery
  • Nutanix User Community
  • Cloud Native Computing Foundation (CNCF) Membership
  • International Council of Nurses

Certifications

  • CompTIA Security+ Certification
  • CompTIA A+ Certification
  • Certified Technology Specialist (CTS) by AVIXA
  • ITIL Foundation Certificate in IT Service Management
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • ServSafe
  • CompTIA A+ Technician
  • Microsoft Certified: Azure Fundamentals
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified Systems Engineer (MCSE)

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