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Skills

Problem resolution
First Aid/CPR
IT infrastructure upgrades
Customer service expert
Supervision
Desktop support
MS Office
Software diagnosis
Communications
Cloud migration and deployment

Work Experiences

Analyzed network usage.
Collaborated with internal development teams.
Achieved targets across 6 months.
Assisted faculty and students in educational settings.
Completed regular audits and updates to firmware on all company servers, enhancing security and reducing attack vectors by 75%.
Automated routine tasks.
Completed the refresh in less than three years.
Centralized asset management for over 12 devices.
Worked closely with Adobe Creative Suite and Jira users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
Assisted in the deployment of custom-built desktop environments.

Summaries

Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Capable of implementing modern IT solutions and regular audits, reducing system vulnerabilities by 24% and boosting overall security standards.
Effectively troubleshoots and resolves issues on its own.
Avoided critical disruptions.
Accomplished Resident Technician.
Permissions, filters, and file sharing are all skills she possesses.
Achieved a 75% decrease in recurring software issues.
Excellent Resident Technician with 17 years of experience providing exceptional support to users at all levels.
Addressed 7 security vulnerabilities.
Boosted overall team efficiency.

Accomplishments

Introduced a new version control system for deployed updates, ensuring consistent rollout of initiative on 7 of user machines.
Spearheaded the successful implementation of cloud-based remote desktop solution across Columbus, increasing team productivity by 15%.
Improved remote support workflow using procedure, resulting in a 68% reduction in average incident resolution time.
Developed and implemented an effective hardware lifecycle tracking mechanism, allowing for proactive procurement of replacement units and evergreen processes.
Enhanced network security by integrating multi-factor authentication (MFA) for 17 users, decreasing unauthorized access incidents by 34%.
Standardized desktop maintenance procedures to address repeated issues, reducing system failures by 32% and minimizing service disruptions.
Automated routine IT support tasks using system, freeing up 5 hours weekly for high-priority issues.
Resolved product issue through consumer testing.
Orchestrated the upgrading process for over 11 devices, ensuring enterprise-wide security compliance and reducing vulnerabilities by 54%.
Resolved several escalated issues with high-performance computing equipment, contributing to Northwind meeting its project deadlines consistently.

Affiliations

International Council of E-Commerce Consultants (EC-Council)
VMware User Group (VMUG)
Freemason
Association for Computing Machinery
Enterprise IT Management Professional Network
IT Service Management Forum (itSMF)
Cloud Native Computing Foundation (CNCF) Membership
Toastmasters
Certified Information Systems Auditor (CISA) Network
Institute of Electrical and Electronics Engineers (IEEE) Computer Society

Certifications

Certified Help Desk Manager (CHDM)
CompTIA Network+ Certification
Cisco Certified Internetwork Expert (CCIE)
Google IT Support Professional Certificate
CompTIA Security+ Certification
Certified Business Analysis Professional (CBAP)
Certified Data Management Professional (CDMP)
ServSafe
ITIL Foundation Certificate in IT Service Management
Certified Information Systems Auditor (CISA)

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