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Skills

  • Appointment reminder systems
  • Conflict mediation
  • Phone etiquette
  • Time management
  • Cash Flow Reconciliation
  • Supervision
  • Team Leadership
  • Metric equipment
  • Process improvement
  • Claims processing accuracy

Work Experiences

  • Assisted in tracking and managing a budget of $8 for office supplies, ensuring timely procurement while staying 24% under budget.
  • Assisted in implementing teledentistry services, facilitating remote consultations and boosting patient engagement by 67%.
  • Addressed patient complaints diplomatically.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Created a referral database that improved inter-clinic communication and streamlined patient referrals, increasing referral efficiency by 48%.
  • Created detailed monthly reports for office performance, tracking patient visits, cancellations, and financial transactions for 14 clinics.
  • Developed and maintained patient information databases, increasing system efficiency by reducing data entry errors by 43%.
  • Created and maintained a digital archive of dental claims for program, ensuring compliance with 2020 regulations.
  • Achieved a 80% growth in productivity.
  • Assisted in implementing teledentistry services.

Summaries

  • Budget-conscious and detail-focused.
  • Achieved results through effective follow-up and documentation.
  • Adept at coordinating between multiple stakeholders.
  • Opportunity to learn Portuguese was pursued in order to improve support for method populations.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Achieved consistently high patient satisfaction scores.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Dental Reception with 11 years of successful project management and data analysis experience.
  • Clear understanding of workflow optimization and process improvement as well as risk assessment training.

Accomplishments

  • Reduced clinic expenses by negotiating a 53% discount on dental implant supplies, leading to annual savings of $13.
  • Enhanced cross-team communication between dental assistants, hygienists, and front desk staff, leading to a 70% reduction in missed appointments.
  • Developed effective strategies for scheduling complex dental procedures, minimizing patient wait times by 56%.
  • Regularly interfaced with over 7 insurance companies to handle claims, approvals, and verifications efficiently.
  • Developed a conflict resolution procedure to assist with patient appointment discrepancies, resulting in fewer scheduling complaints.
  • Trained new front desk staff in dental billing processes and appointment scheduling best practices, increasing team efficiency by 44%.
  • Resolved conflicts between patients and insurance providers, improving insurance claim acceptance rates by 27%.
  • Handled conflicts with insurance denials and resolved issues promptly, ensuring quicker payment processing for outstanding patient accounts.
  • Completed certification in dental billing and coding, applying knowledge to improve claims processing efficiency by 62%.
  • Spearheaded team initiative to promote early appointments, successfully filling 26% of available morning slots.

Affiliations

  • Lions Club
  • Healthcare Financial Management Association (HFMA)
  • American College of Healthcare Administrators (ACHCA)
  • Project Management Institute
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Association of Dental Plans (NADP)
  • Academy of General Dentistry (AGD)
  • Health Information and Management Systems Society (HIMSS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Dental Office Manager (CDOM) - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Dental Billing and Coding Specialist - Vantage
  • Dental Reception and Administration Specialist Diploma - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • OSHA Compliance Training - Cedar Works
  • CompTIA A+ Technician
  • Advanced Inventory Management for Dental Practices - Cedar Works

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