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Skills

  • Expert negotiation skills
  • Project organization
  • Supervision
  • Caseload management
  • Disaster claim management
  • Award-winning performance in settlements (2016)
  • Relationship development
  • Client relationship management
  • Disaster relief claim coordination
  • Fire, water, and storm damage assessment

Work Experiences

  • Saved money by developing functional solutions to framework problems.
  • Learned workflow optimization and performance reporting to help with office needs.
  • Achieved a 64% increase in claim approval rates.
  • Assessed fire, water, and storm damage.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved results over 2023.
  • Conducted secondary evaluations of original investigation documentation and reports to ensure a smooth resolution.
  • Collaborated with disaster relief teams.
  • Achieved a 78% increase in positive customer ratings.
  • Microsoft Excel was delivered to customer locations by me.

Summaries

  • Achieved 19% success rate improvement in claims.
  • PMP certified
  • Analytical Public Adjuster with strong data-gathering, report-writing, and data-compilation abilities.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Accomplished in working with independent adjusters and insurance carriers to ensure accurate valuation of losses, securing $183,000 in total settlements for policyholders.
  • Detail-oriented, perceptive, and knowledgeable, with strong interpersonal and documentation abilities.
  • Accomplished Public Adjuster.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Working with regulatory limits and program department standards to handle requests via email, letter, phone calls, or in person is second nature to me.

Accomplishments

  • Successfully negotiated the fair settlement of commercial loss claims totaling $2.3M by employing strong conflict resolution skills with insurers.
  • Received the 'Top Public Adjuster Award' for excellence in safeguarding client interests, securing 20% higher settlements on average in 2022.
  • Grew client base by 40% in one year through referrals by delivering exceptional service and results-oriented claims handling.
  • Completed in-depth training in Xactimate software, enabling more precise claims estimates for homeowners' policies.
  • Maximized recovery amounts for clients by expertly identifying unnoticed damages during inspections, increasing claims accuracy by 30%.
  • Analyzed policy terms to pinpoint exclusions and maximize recoverable amounts, achieving an average settlement increase of 15%.
  • Led a review and adjustment on over 150 residential claims within a high-pressure disaster recovery setting while maintaining a 98% client satisfaction rate.
  • Frequently recognized by leadership for exceptional client advocacy, leading to a 95% positive post-settlement feedback from policyholders.
  • Achieved annual team objective by settling 95% of high-value commercial property claims within 60 days of occurrence.
  • Reduced the average claim response time by 22% through implementation of digital filing systems, improving overall team performance and claim completion rates.

Affiliations

  • Affiliated member, Claims & Litigation Management Alliance (CLM)
  • Participant, National Conference of Insurance Legislators – Continuing Education program
  • Completed accreditation, National Insurance Crime Bureau (NICB) – Counter Fraud Adjuster
  • Participant, National Alliance for Insurance Education & Research – Advanced Claims Training
  • Active member, Disaster Recovery Institute International (DRII) – 2019
  • Completed certification, Certified Professional Public Adjuster (CPPA)
  • Granted license, Public Adjuster in Washington, 2015
  • Fellow, Society of Claims Law Associates (CLA) – stakeholder engagement
  • Participant, Flood Insurance Certification Course – 2022
  • Contributing writer to Adjusters International publishing

Certifications

  • Residential Structural Adjuster Certification – method
  • National Flood Insurance Program Adjuster Certification (NFIP)
  • SAP Certified Application Associate
  • Windstorm Insurance Network (WIND) Certification
  • Building Damage Assessment Certification – initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • National Association of Public Insurance Adjusters (NAPIA) Membership
  • Certified Commercial Claims Manager (CCCM)
  • CompTIA Security+
  • Water Damage Restoration Technician (WRT) - IICRC

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