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Skills

  • Attention to detail
  • Disaster claim management
  • Project organization
  • Expert negotiation skills
  • Commercial and residential claims analysis
  • First Aid/CPR
  • Operational improvement
  • Team management
  • Client consultation on insurance policies
  • Conflict resolution with carriers

Work Experiences

  • Assessed fire, water, and storm damage.
  • Management recognized me for providing outstanding customer service.
  • Finished system of project, which resulted in process.
  • Made a master spreadsheet to keep track of procedures, rejections, and approvals.
  • Achieved conflict resolution in complex claims.
  • Investigated suspicious claims by interviewing agents and claimants in order to identify and correct errors and omissions.
  • Advocated for clients during appraisal hearings, successfully increasing their claim compensation by $53,000.
  • Achieved a 64% increase in claim approval rates.
  • Assisted following a natural disaster in Boston.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Summaries

  • Metric, initiative, and program are all available.
  • Communicative and team-oriented, with Tableau expertise.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Miscellaneous student seeking hands-on experience through an internship in cross-functional collaboration.
  • Can offer extensive Public Adjuster experience with a progressive insurance industry background.
  • Strong technical skills and experience in team leadership.
  • PMP certified
  • Strategic thinker with expertise in risk assessment.
  • A skilled Public Adjuster with expertise in residential and commercial claims valuation, known for securing $175,000 in settlements for clients affected by catastrophes.
  • Public Adjuster is a hardworking and dependable Public Adjuster who excels at quality assurance and client relations.

Accomplishments

  • Attended key regulatory seminars in Florida to stay updated with hurricane insurance claim regulations, ensuring compliance on every case handled.
  • Analyzed policy terms to pinpoint exclusions and maximize recoverable amounts, achieving an average settlement increase of 15%.
  • Facilitated mediation with insurance carriers to resolve escalated claim disputes, yielding favorable outcomes in 90% of negotiations.
  • Frequently recognized by leadership for exceptional client advocacy, leading to a 95% positive post-settlement feedback from policyholders.
  • Collaborated with legal teams and outside experts to advocate for clients, influencing settlements as high as 125% of original carrier offers.
  • Leveraged aerial drone technology to document extensive damage to structures following natural disasters, ensuring accurate and timely claims assessment across 50+ cases.
  • Completed in-depth training in Xactimate software, enabling more precise claims estimates for homeowners' policies.
  • Contributed to a project that decreased average claim resolution time from 180 to 120 days, significantly improving company efficiency and client relations.
  • Prepared detailed appraisal reports for disputed claims, resulting in 95% of cases being settled in favor of clients.
  • Maximized recovery amounts for clients by expertly identifying unnoticed damages during inspections, increasing claims accuracy by 30%.

Affiliations

  • Member, National Association of Public Insurance Adjusters (NAPIA)
  • Completed certification, Certified Professional Public Adjuster (CPPA)
  • Completed accreditation, National Insurance Crime Bureau (NICB) – Counter Fraud Adjuster
  • Attendee, National Flood Insurance Program (NFIP) Adjuster Certification Training
  • Active participant, International Institute of Loss Adjusters (IILA)
  • Board Member, Independent Insurance Adjusters Association (IIAA) – framework
  • Training completed, Windstorm Insurance Network (WIND) Certified Adjuster
  • Graduate, Claims Adjuster Training Program by Lores – 2021
  • Participant, National Conference of Insurance Legislators – Continuing Education program
  • Member, Association of Property & Casualty Claims Professionals (PCCP)

Certifications

  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Public Adjuster (CPPA)
  • Legal Aspects of Claims Certification
  • Insurance Appraisal Process Certification
  • Advanced Residential Adjuster Certification (ARA) – metric
  • Property Casualty Claims Professional (PCCP) – Meridian
  • Certified Commercial Claims Manager (CCCM)
  • Certified Property and Casualty Underwriter (CPCU)
  • Business Interruption Claims Training – category

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