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Skills

  • Team management
  • Budgets
  • Customer service
  • Employee performance tracking
  • Materials distribution
  • Communications
  • Procedure procedures
  • Customer service excellence training
  • Customer satisfaction improvement
  • Supervision

Work Experiences

  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Tracked supplies and placed two years orders by conducting inventory, stocking, and merchandising.
  • Coached staff on upselling techniques.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Achieved operational excellence.
  • Had an excellent attendance record and was always on time for work.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Coached staff on upselling techniques that led to an increase of 43% in food and beverage sales.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.

Summaries

  • Adept at managing a team of 11 employees.
  • Achieved significant operational improvements and boosted employee morale through effective team management and structured growth programs.
  • Achieved a 40% expansion in sales.
  • Social skills, memorization ability, and balance are all exceptional.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Outgoing Bowling Manager aims to exceed guests' expectations by providing world-class service and promoting exciting amusement events and attractions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to excellence.
  • Tasks are completed with minimal guidance.

Accomplishments

  • Deescalated 13 customer disputes per week, ensuring issues were resolved amicably, positively impacting customer satisfaction and repeat business.
  • Developed a new menu offering for in-house dining, which increased average concession sales per customer by 81%.
  • Improved food and beverage concession sales by designing combo deals which boosted per-customer revenue by $11.
  • Resolved 6 daily customer complaints with escalation-free outcomes, reinforcing a customer-first culture.
  • Slashed repair costs by 75% through the implementation of routine equipment check-ups and proactive servicing.
  • Instituted top-tier customer service training for 17 team members, leading to a 27% improvement in positive customer feedback.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Set up cross-training programs for staff, ensuring operational coverage in all key areas during peak times, improving operational efficiency by 63%.
  • Reduced operating expenses by 70% through strategic vendor negotiations and supply chain optimization.
  • Increased yearly revenue by $16 by converting underutilized bowling area space into a rentable event facility.

Affiliations

  • Certified Bowling Center Management Program (BPAA)
  • Safe Sen$e™ Alcohol Service Training 2018 - BPAA
  • World Bowling Federation (WBF)
  • Entertainment Services and Technology Association (ESTA)
  • Project Management Institute
  • International Bowling Pro Shop & Instructors Association (IBPSIA)
  • Association of Information Technology Professionals
  • International Association of Venue Managers (IAVM)
  • Association for Supply Chain Management (APICS)
  • Bowling Proprietors' Association of America (BPAA)

Certifications

  • Certified Arena Manager by the National Association of Concessionaires (NAC) 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Conflict Resolution Management Certification Lakeside Partners
  • Event Planning Certificate by Meeting Professionals International (MPI) 2021
  • ServSafe Manager Certification from framework 2015
  • Certified Professional in Training, Workplace Development and Human Resources (CPTD) 2021
  • Advanced Pinsetter Maintenance Certification Cedar Works 2023
  • Customer Relationship Management (CRM) Certification by category 2015
  • Certified Public Accountant (CPA)
  • ServSafe Alcohol Advanced Certification by program 2018

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