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Skills

  • Community outreach and partnership development
  • Supervision
  • Business analysis
  • Communications
  • Budgets
  • Audit preparation and execution
  • Time management and prioritization
  • Operational improvement
  • CRM Software Proficiency (SAP)
  • Team management

Work Experiences

  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Identified procedure areas in need of improvement and implemented standard program, resulting in a 13% increase in productivity.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved annual cost savings of $4.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved zero audit discrepancies during 2024.
  • Achieved results over 6 months.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that framework operations ran smoothly.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • To take on a new role in a framework setting, I'm ready to offer exceptional leadership and planning abilities.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Expertise in technology and product development.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Clubhouse Manager who is proactive and meticulous, with over 12 years of experience in the category industry.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Successfully organized events for up to 5 members, meeting projected budget expectations and increasing annual revenue by $16.
  • Implemented member surveys and direct feedback channels, leading to a 73% improvement in overall member satisfaction scores.
  • Assessed staffing needs and streamlined scheduling processes, reducing payroll costs by 59% through more efficient labor distribution.
  • Collaborated with the events team to plan and execute category, driving member engagement and increasing event participation by 82% year-over-year.
  • Resolved product issue through consumer testing.
  • Improved member onboarding and orientation processes, leading to a faster integration and increasing early membership renewals by 29% within the first 18 months.
  • Forecasted and analyzed weekly sales data to identify revenue opportunities, increasing clubhouse revenue by 70% over a the past year.
  • Tracked and analyzed performance metrics across all departments, generating actionable insights that improved service delivery by 38% and reduced waste.
  • Developed new vendor relationships, reducing equipment procurement costs by 20% and lowering overall expenses.
  • Led a cross-functional team effort to market and promote a major event series, surpassing attendance goals by 56%.

Affiliations

  • American Society of Safety Professionals
  • Certified in CPR and First Aid through the American Red Cross, supporting safety and crisis management in high-traffic club environments.
  • Affiliate of the United States Tennis Association (USTA), fostering exclusive access to tennis events and membership packages specific to tennis enthusiasts.
  • Collaborating with the Business Networking International (BNI) chapter in Atlanta to foster partnerships and grow club membership bases.
  • Engaged with Restaurant Facility Management Association (RFMA), improving knowledge on managing food and beverage operations within clubhouses.
  • Certified Club Manager (CCM) credential by the Club Management Association of America, demonstrating advanced club leadership and crisis management skills.
  • Facility management certification from Building Owners and Managers Association (BOMA) International, applying industry-leading facility operations techniques.
  • Member of the Association of Luxury Suite Directors (ALSD), understanding the unique needs of high-net-worth members and personalizing upscale experiences.
  • Lions Club
  • International Council of Nurses

Certifications

  • Event Venue Management Certificate – International Association of Venue Managers (IAVM)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Sports Club Manager (CSCM) – category
  • Certified Hospitality Trainer (CHT) - American Hotel & Lodging Educational Institute (AHLEI)
  • Human Resources Management Certification – system
  • Certified Hospitality and Tourism Management Professional (CHTMP) - AHLEI
  • CompTIA Security+
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
  • Financial Management Certificate in Hospitality – eCornell
  • Club Hazard Analysis & Critical Control Point (HACCP) Manager Certification – Northwind

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