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Skills

  • Relationship development
  • Account servicing
  • Problem resolution
  • Service agreements
  • Client Acquisition and Retention
  • Key account management
  • B2B sales strategies
  • Customer retention strategies
  • Scheduling understanding
  • Market research

Work Experiences

  • Achieved 72% growth in untapped regions.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Managed Jira inventory to improve sales pitches and closed more than 2 sales in three years.
  • Used SAP to keep track of important account and sales information in the company database.
  • Implemented effective sales techniques and increased product sales to over $11 in one year.
  • Increased the team's revenue by over $5 in sales.
  • Acquired 14 new customers, resulting in 5% revenue for the team.
  • Advocated for innovative pricing models.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Advocated internally for innovative pricing models, resulting in a 59% uplift in overall product profitability.

Summaries

  • Added 15 new B2B clients.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Customers have increased by 3%, and new sales revenue has increased by more than $9.
  • Strengths in workflow optimization and process improvement backed up by Computers Software training.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Achieved 22% increase in average deal size.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.

Accomplishments

  • Implemented customer feedback loops, resulting in a 67% improvement in satisfaction scores and product alignment.
  • Trained and mentored junior sales staff, resulting in a 73% improvement in team productivity and performance.
  • Tracked and analyzed customer purchase trends to identify upsell opportunities, contributing to a 63% increase in per-customer spend.
  • Streamlined sales presentations by incorporating client feedback, leading to a reduction in customer decision time by 2 days.
  • Leveraged market research to re-segment and target key client groups, reducing sales cycle time by 7 days.
  • Reduced customer churn by offering tailored post-sales support solutions, leading to 34% client retention in 2015.
  • Exceeded quarterly sales targets by 15%, driving revenue growth by $3 for Seattle in 2021.
  • Collaborated with team of 14 in the development of program.
  • Coordinated successful launch of Tableau, generating over $10 in revenue within the first 18 months.
  • Managed regional sales for Adobe Creative Suite, achieving continuous quarter-over-quarter growth by an average of 85%.

Affiliations

  • Participant, Healthcare Sales Management Association (HSMA)
  • Regional Sales Leadership Council Member
  • American Medical Informatics Association
  • Member of the Advanced Performance Institute (API)
  • Lions Club
  • Association for Computing Machinery
  • The Academy of Professional Salespeople Advisor
  • Member, Business Networking International (BNI) - process
  • Certified Salesforce CRM Specialist
  • Toastmasters

Certifications

  • Certified Sales Professional (CSP) - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inside Sales Professional (CISP) - AA-ISP
  • ValueSelling Framework Certification - ValueSelling Associates
  • Microsoft Certified Systems Engineer (MCSE)
  • SPIN Selling Mastery Certification – system
  • Salesforce CPQ Specialist Certification – Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician

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