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Skills

  • Client survey analysis
  • Risk mitigation strategies
  • KPI tracking for loan performance
  • Communications
  • Relationship development
  • Legal compliance review
  • Compliance audits
  • Internal Communication and Reporting
  • Consumer credit analysis
  • Time management and prioritization

Work Experiences

  • Achieved a 17% improvement in user experience.
  • Transported Power BI to two years customer locations.
  • Analyzed market trends to forecast lending product demands in Atlanta, achieving loan growth targets by 24% in 2019.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Collaborated with sales and underwriting teams to streamline the loan approval process, reducing application turnaround time by 73% in 2020.
  • Achieved a 77% decrease in overall loan defaults.
  • Addressed refinancing options for borrowers.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 18% audience satisfaction scores.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Award-winning professional in financial statement analysis.
  • Achieved 68% improvement in customer retention.
  • Adept at working with legal teams.
  • Achieved a 54% increase in client satisfaction ratings.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of project management and client relations as well as strategic planning training.
  • Achieved a 51% increase in customer satisfaction.
  • 7 years in loan portfolio management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Refined operational processes for loan applications, leading to a 50% improvement in processing speed.
  • Achieved a 65% growth in loan portfolio by executing targeted consumer lending campaigns tailored to customer needs.
  • Supported fraud detection teams in identifying high-risk applicants, contributing to a reduction of fraudulent cases by 62%.
  • Led a cross-functional team to optimize lending workflows, reducing processing time by three years.
  • Developed proficiency in fraud prevention systems, helping reduce impersonation cases by 39% over one year.
  • Resolved product issue through consumer testing.
  • Assisted in conducting market research for new loan products, contributing to a 24% rise in the uptake of those products post-launch.
  • Supervised the collection and analysis of client data, contributing to 69% reduction in loan default rates.
  • Successfully managed post-loan follow-ups, increasing customer lifetime value by 30%.
  • Identified and mitigated fraudulent loan applications, saving the company approximately 13 in potential losses.

Affiliations

  • Society of Women Engineers
  • Rotary International
  • American Medical Informatics Association
  • Consumer Data Industry Association (CDIA)
  • Banking Commission Certification Programs
  • Finance, Credit & International Business Association (FCIB)
  • Freemason
  • National Home Builders Association - Consumer Lending & Finance Council
  • Financial Services Institute (FSI)
  • Lions Club

Certifications

  • Fair Lending Compliance Certification by the Compliance Education Institute
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Consumer Lending Specialist (CCLS) by the National Consumer Credit Association
  • Loan Quality Assurance Certification Northwind
  • Certified Compliance and Ethics Professional (CCEP)
  • First Aid/CPR Certified
  • Certified Commercial Loan Officer (CCLO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Financial Services (CPFS)

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