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Skills

  • Advanced finishing techniques for signage
  • Cost estimation and quoting
  • Physical stamina and endurance for on-site tasks
  • Blueprint interpretation
  • Multitasking and prioritization
  • Operational improvement
  • Community relations
  • Customer service
  • Construction site safety inspections
  • Regulatory compliance

Work Experiences

  • Achieved Outstanding Service Award for excellence in customer service.
  • Collaborated with cross-functional teams, from electrical engineers to graphic designers, delivering seamless signage solutions for metric.
  • Created reports based on the collected traffic data, complete with charts and diagrams to help visualize the information.
  • Answered 9 calls per two years to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Researched traffic issues and delays, taking notes on timing, vehicle volume, and vehicle speed.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Addressed sign maintenance and functionality issues.
  • Collaborated on a high budget federal project.
  • Conducted cost analysis.

Summaries

  • Achieved a zero-incident record over the past year.
  • Client-focused project management expertise.
  • Achieved results within several months through attention to detail.
  • Achieved a Top Performer for on-time, safe installation.
  • Consistently completed signage projects under budget by 3.
  • Collaborated with clients on innovative solutions.
  • Accomplished at producing precise signage installations, interpreting complex blueprints, and collaborating with clients to execute innovative solutions. Increased repeat business by 52% through consistent project success.
  • Conducted design consultations with clients.
  • Added visual value to system projects.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Documented and resolved method which led to procedure.
  • Worked closely with marketing teams to produce promotional signage that resulted in 55% traffic increase at client-sponsored events.
  • Designed and installed ADA-compliant signage for Brightline, ensuring compliance with federal and state regulations.
  • Solved recurring power supply issues in digital signage installations, resulting in a 73% reduction in troubleshooting time.
  • Executed thorough site surveys prior to installations to ensure compliance with safety standards and accurate alignment of exterior and interior signage.
  • Enhanced system documentation protocols around sign installations which improved overall project communication and transparency by 50%.
  • Trained 15 technicians across the Northeast on new equipment calibration techniques, improving accuracy and service delivery by 67%.
  • Coordinated with municipal authorities and secured all necessary permits for system, ensuring compliance with local regulations and avoiding project delays.
  • Personally managed key accounts, leading to consistent repeat business and an increase in customer satisfaction by 23%.
  • Developed a troubleshooting guide used by 14 field technicians to address common issues in digital signage systems, reducing average repair time.

Affiliations

  • International Association of Administrative Professionals
  • Member of the Society of Environmental Graphic Design (SEGD)
  • Project Management Institute
  • Certified Trainer for Asana Sign Installation Systems
  • Technical Advisor for Business Improvement District Table in Phoenix
  • American Society of Safety Professionals
  • American Institute of Graphic Arts (AIGA) Local Chapter Participant
  • Board Member at the Seattle Chamber of Commerce Signage Committee
  • Volunteer Signage Coordinator for Portland Urban Renewal Project
  • Association for Retail Environments (ARE) Professional Member

Certifications

  • Certified Public Accountant (CPA)
  • OSHA 10-Hour Safety Training Certification 2018
  • Certified Sign Fabricator (CSF) from National Association of Sign Supply (NASS)
  • Digital Signage Certified Expert (DSCE) by Digital Signage Experts Group
  • Green Signage & Sustainability Certification by Vantage
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Building & Vending Installer for Digital Signage
  • First Aid Certification 2022
  • UL 48 Electrical Certification for Signs

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