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Skills

  • Staff assistance
  • Time management skills
  • Business operations
  • Heavy lifting
  • Quick learner
  • Microsoft Office
  • Internal auditing
  • Organization
  • Project organization
  • Excellent communication

Work Experiences

  • Administered Active Directory and group policies for 8 users across multiple domains, reducing user-generated IT tickets by 81%.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Transported Microsoft Excel to one year customer locations.
  • Aligned configurations with OSHA standards.
  • Achieved a Innovation Award for exemplary troubleshooting skills.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Automated several network processes using scripts, reducing manual intervention in routine tasks by 17% and improving team efficiency.
  • Oversaw the delivery of metric project by system team, which resulted in standard.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 48% reduction in communication costs.

Summaries

  • Articulate
  • Proactive
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Pragmatic
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • System Network Administrator is articulate and driven to succeed.
  • Versatile
  • Maintaining current software and hardware to meet user needs is a skill.
  • Highly effective in project management, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Improved internal network audit process by automating compliance checks, reducing the department’s manual auditing time by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted comprehensive system-wide vulnerability assessments identifying and correcting 9 critical risks in compliance with OSHA standards.
  • Provided network performance metrics and reports to C-suite stakeholders, leading to strategic decisions that saved approximately $12 annually in IT costs.
  • Reduced power consumption across server footprint by 24% by upgrading to energy-efficient hardware and optimizing cooling configurations.
  • Optimized DNS infrastructure, reducing hostname resolution time by 75%, increasing both employee productivity and system reliability.
  • Deployed HubSpot network solution that allowed for full IPv6 integration across 5 of devices, ensuring scalable network growth compliant with Scrum Master.
  • Resolved product issue through consumer testing.
  • Successfully managed 10 site-to-site VPN connections to secure private communications across geographically diverse locations.
  • Assisted in the development and deployment of VPN tunnels for secure remote access, helping 10 users connect seamlessly to the organization's network.

Affiliations

  • Association for Supply Chain Management (APICS)
  • CompTIA IT Professionals Group
  • Cisco Certified Network Associate (CCNA) Circle
  • Association for Computing Machinery
  • American Medical Informatics Association
  • VMware Certified Professionals Network
  • Rotary International
  • Certified Wireless Network Professional (CWNP)
  • Society of Women Engineers
  • Network Administrator’s Forum

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Wireless Network Administrator (CWNA)
  • CCIE Enterprise Infrastructure Certification
  • Fortinet Network Security Expert (NSE) Program Level standard
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • ITIL Foundation Certification in IT Service Management
  • Microsoft Certified: Azure Administrator Associate
  • SHRM Certified Professional (SHRM-CP)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)

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