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Skills

Metric equipment
Budgets
Customer service
Cross-functional collaboration
Operational improvement
Budgets and cost management
Expense tracking and allocation
Discretion with sensitive information
Electronic filing system implementation
Client relationship management

Work Experiences

Acted as a key liaison between the business owner and clients.
Coordinated travel itineraries for the owner and senior staff, securing favorable rates and saving an estimated $4 on travel expenses annually.
Achieved results over 9 months.
Acted as the point of contact for all client interactions, improving the average response time by 80% through effective priority management.
Assisted the business owner in organizing budget reports, leading to 40% cost savings in operational expenses over 2017.
Conducted market research and presented findings to the owner, leading to the successful launch of Asana by process.
Cut processing time by 50%.
Contributed to a 47% increase in revenue.
Detailed financial performance and operational objectives.
Wrote professional memos, letters, and marketing copy to support business objectives and growth.

Summaries

Personable Owner's Assistant with a track record of increasing workplace communication and coordination effectiveness.
Accomplished event planner.
Owner's Assistant is a multi-talented Owner's Assistant who is consistently rewarded for planning and operational improvements.
Achieved 56% cost savings for the company.
Achieved results within 17 months.
Accomplished event planner, coordinating 15 corporate events annually, leading to enhanced client engagement by 45% through well-executed planning.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Extensive experience in initiative office administration and related positions.
Accomplished Owner's Assistant.

Accomplishments

Conducted detailed competitor analysis, leading to the business’s implementation of new strategies and a revenue increase of 4%.
Directed planning and execution of team-building activities, creating a more cohesive, collaborative team environment and improving team efficiency by 30% %.
Ensured strict confidentiality when managing sensitive business information, contributing to a 43% reduction in data breaches and leaks.
Assisted the business owner with client relationship management, leading to a 40% growth in customer retention rates.
Led a project to implement payroll automation using SAP, reducing processing time by 84% and eliminating data entry errors.
Researched and provided detailed insights into industry trends, contributing to the business owner’s decisions that resulted in revenue growth of 33%.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Implemented confidential file management systems that increased data retrieval efficiency by 37%.
Documented and resolved initiative which led to metric.
Managed budget planning for upcoming projects, contributing to cost avoidance measures that saved over 7 in the 2023 fiscal year.

Affiliations

National Society of Leadership and Success (NSLS)
Jaycees
International Association of Administrative Professionals (IAAP)
National Association of Women Business Owners (NAWBO)
Freemason
National Association of Legal Assistants (NALA)
Project Management Institute (PMI)
American Marketing Association
American Accounting Association (AAA)
Toastmasters

Certifications

HubSpot Email Marketing Certification - framework
Microsoft Certified Systems Engineer (MCSE)
Certified Executive Secretary (CES) procedure
Change Management Practitioner Certification - APMG International
SHRM Certified Professional (SHRM-CP)
Google Calendar and Productivity framework
Six Sigma Yellow Belt Certification framework
Certified Public Accountant
ServSafe
First Aid, CPR, AED Certified procedure

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