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Skills

  • Product knowledge training facilitation
  • Market analysis and customer segmentation
  • Strategic sales planning and execution
  • Sales pipeline management
  • Vendor contract savings negotiation
  • Sales process re-engineering
  • Presentation of complex sales data to stakeholders
  • Forecasting model development
  • Process automation for increased efficiency
  • Collaborative problem-solving skills

Work Experiences

  • Created and standardized sales scripts and workflows, cutting the average sales cycle length by two years.
  • Conducted training for a team of 2 staff.
  • Coordinated sales training events.
  • Achieved a 63% increase in conversion.
  • Analyzed and restructured the quote-to-cash process, accelerating time-to-revenue by 6 months.
  • Conducted comprehensive market analysis.
  • Coordinated cross-departmental sales operations projects.
  • Collaborated with cross-functional teams to streamline sales processes, resulting in a 40% reduction in turnaround time for order approvals.
  • Created and standardized sales scripts.
  • Created an internal SLA.

Summaries

  • Data-driven approach led to 68% pipeline accuracy boost.
  • Accomplished sales operations leader recognized for strategic sales initiatives and vendor management that saved the department over $16 annually. Spearheaded market analysis efforts that resulted in customer acquisition growth by 30%. Ready to tackle new challenges in dynamic markets.
  • Awarded Employee of the Year in 2021.
  • A customer-focused sales operations manager with in-depth experience in using CRM systems to track sales performance and automate follow-ups. Achieved 47% improvements in lead conversion and collaborated with legal/finance to boost client renewals by reworking contract terms.
  • Contributed to business growth.
  • Delivered 57% improvements in sales process optimization.
  • Accomplished sales operations leader with the ability to design strategic initiatives that grow revenue by over 53%. Specialized in CRM optimizations and efficient vendor contract negotiations. A proven record in cutting sales cycle length and boosting inventory reliability.
  • Assisted the team in achieving Employee of the Year for sales in Raleigh.
  • Boosted inventory accuracy by 35%.
  • Achieved a 78% improvement in contract renewals.

Accomplishments

  • Spearheaded a compensation plan realignment that improved sales staff retention by 33% while maintaining profitability.
  • Crafted an adaptive sales playbook that reduced onboarding time for new sales reps by 6 days.
  • Formulated a pricing pilot strategy that increased average deal size by 56% while ensuring long-term customer retention.
  • Facilitated the successful adoption of a new sales enablement tool, boosting overall revenue by 78% in the first 18 months.
  • Consolidated and analyzed sales data to identify a 58% increase in underperforming territories, leading to realignment and improved efficiency.
  • Ensured compliance with local and international regulations for sales contracts, reducing legal risk by 81%.
  • Standardized sales reporting procedures, reducing data inconsistencies by 70% and improving forecasting accuracy.
  • Designed actionable sales performance metrics that enabled leadership to make data-driven decisions, resulting in a 36% increase in net new revenue.
  • Orchestrated a cost-saving initiative that cut operational expenses by 10 annually through vendor optimization and process automation.
  • Consistently performed in the top 44% among sales operations managers in meeting quarterly goals for pipeline accuracy.

Affiliations

  • Certified Professional, Lean Six Sigma for Sales Operations
  • Certified Member, Advanced Sales Operations Analytics Certification
  • Alumni, Salesforce Trailhead Certification Program – 2022
  • Participant, American Marketing Association (Sales Strategy Concentration)
  • Member, Association for Data-Driven Sales Analytics
  • Member, Business Operations Research Association
  • Member, Demand Planning & Sales Operations Association
  • Member, Sales Performance Management Professionals (SPMP)
  • Certified Coach, Sales Success Academy
  • Affiliate Member, American Management Association (Sales & Operational Management)

Certifications

  • Google Cloud Professional Data Engineer – category
  • Certified Market Research Analyst (CMRA) by Ironclad Systems
  • Certified in Planning and Inventory Management (CPIM) by APICS
  • International Operations & Sales Management Certificate by Beacon Labs
  • Certified Sales Operations Professional (CSOP) by Harbor & Co.
  • Certified Key Account Manager (CKAM) by Northwind
  • Lean Six Sigma Green Belt Certification (LSSGB) by Harbor & Co.
  • Master of Science - Marketing & Corporate Sales by program
  • Amazon Web Services (AWS) Certified Solutions Architect in Sales
  • Diploma in Sales Forecasting Management by Vantage

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