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Skills

  • Data-driven decision making
  • AMSI
  • Cross-functional team collaboration
  • Process equipment
  • Knowledge of building codes
  • First Aid/CPR
  • Database management
  • Customer service
  • Affordable housing programs knowledge
  • Supervision

Work Experiences

  • Maximized rental income while lowering expenses through effective planning and control.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Analyzed guest feedback to drive the implementation of new amenities, contributing to a 29% increase in positive reviews.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Accommodated back-to-back bookings.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Analyzed guest feedback.
  • Established strong, professional relationships with Vacation Rental Property Managers and residents by promoting team collaboration and providing exceptional service.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Adept in creating high-performing financial models.
  • Adept at safety & security compliance.
  • Accomplished in team mentorship and leadership.
  • Built a revenue-forecasting model.
  • Accomplished within three years.
  • Adept in creating high-performing financial models, resulting in increased profitability by $13 annually while ensuring property compliance with local regulations.
  • Achieved 26% increase in positive guest reviews.
  • Vacation Rental Property Manager who is communicative and has excellent customer service and quality assurance skills.
  • Property manager and licensed real estate professional with 2 years of industry experience.

Accomplishments

  • Reduced overall operating expenses by 4 through effective negotiation with third-party service providers and bulk purchasing of amenities.
  • Managed 17 vacation rental properties, achieving an average occupancy rate of 80% and increasing overall revenue by 24% over several months.
  • Spearheaded renovation projects for 17 properties, increasing rental values by 65% within three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with local event planners to position the properties as prime locations for vacationers attending local events, increasing occupancy during off-peak seasons by 33%.
  • Implemented dynamic pricing models that adjusted rates based on demand, leading to a 80% increase in peak season bookings.
  • Utilized industry and competitor analysis to fine-tune pricing strategies, outperforming market rates by 58% over several months.
  • Collaborated with team of 2 in the development of procedure.
  • Consistently maintained a guest satisfaction score of 70% or higher by promptly addressing maintenance and service requests.
  • Negotiated supplier contracts to secure bulk discounts on cleaning supplies, reducing expenses by $11 annually.

Affiliations

  • Vacation Rental Management Association (VRMA)
  • Toastmasters
  • National Association of Social Workers
  • Avalara Property Tax Compliance Certification
  • International Council of Nurses
  • Airbnb Superhost Program
  • Certified Property Manager (CPM) Credential
  • Certified Hospitality Digital Marketer (CHDM)
  • Certified Tourism Ambassador™ (CTA)
  • International Association of Travel and Tourism Professionals (IATTP)

Certifications

  • PRSM Certified Property Manager by Property Rental Systems Management (PRSM) - 2022
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • ServSafe
  • Hospitality and Tourism Management Certification by method - 2024
  • Certified Vacation Rental Manager (CVRM) by Cedar Works - 2017
  • Ecolab Cleaning and Sanitation Certification for Hospitality - 2017
  • SHRM Certified Professional (SHRM-CP)
  • Google Analytics Certification for Market Analysis by Google - 2021
  • BOMA Property Manager Certification by Building Owners and Managers Association International - 2020

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