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Skills

  • Relationship development
  • Territory development
  • Budgets
  • Team building
  • Problem resolution
  • Team management
  • Needs assessment
  • First Aid/CPR
  • Staff training and development
  • Key performance indicator (KPI) development

Work Experiences

  • Achieved a 43% reduction in operational costs.
  • Achieved Excellence Award for operational excellence.
  • Championed a shift to a cloud-based delivery model.
  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.
  • Used streamlined to process payments, make changes, and provide receipts.
  • Achieved results over a 3-month period.
  • Collaborated with human resources to develop SLA agreements.
  • Oversaw product transitions from the warehouse to the customer's location, including loading and unloading according to specifications.
  • Kept track of sales by entering order data into SAP.
  • Achieved annual cost savings of $11.

Summaries

  • Excellent time management skills and the ability to deliver on time SAP.
  • Successfully managing profitable framework routes as a member of the sales team with a lot of experience.
  • Achieved client satisfaction growth by 41%.
  • Intelligent, quick learner memorizes delivery areas, locates destinations, and explains the most up-to-date product information quickly.
  • Accomplished Service Delivery Leader.
  • Within Miscellaneous, senior Service Delivery Leader and outstanding performer in quality assurance and budget management.
  • Achieved cost savings of $18 annually.
  • Addressed recurring service issues.
  • Achieved results over 9 months.
  • Accomplished service leader.

Accomplishments

  • Generated $7 in new revenue by identifying and executing cross-service solutions for existing clients, enhancing multi-service delivery.
  • Resolved product issue through consumer testing.
  • Achieved annual cost savings of $3 by renegotiating service-level agreements with framework, ensuring compliance across global operations.
  • Implemented advanced service automation tools, reducing operational overhead in processes while driving a 73% cost reduction in service execution.
  • Speared the implementation of a robust escalation framework that decreased resolution time by 15% across 3 high-visibility accounts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated transition and onboarding of clients for new service offerings, with over 66% of users adopting new technologies within 3 weeks.
  • Collaborated with cross-departmental teams to ensure regulatory compliance, successfully passing 9 external audits over 18 years.
  • Enabled remote service capabilities for 17 client accounts using category, reducing client downtime by 16 hours annually.
  • Led disaster recovery procedures following critical service interruptions, reducing client impact and restoring Asana operational capacity within 6 hours.

Affiliations

  • Network Computing Group Leadership Forum
  • International Institute of Business Analysis (IIBA)
  • Association for Supply Chain Management (APICS)
  • American Society for Quality (ASQ)
  • Society of Human Resource Management
  • Society for Information Management (SIM)
  • Cybersecurity & Data Protection Leadership Forum
  • Freemason
  • International Association of Administrative Professionals
  • National Association of Social Workers

Certifications

  • CompTIA Network+
  • Agile Certified Practitioner (PMI-ACP)
  • PRINCE2 Practitioner Certification
  • ITIL 4 Foundation Certification
  • Certified Outsourcing Professional (COP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Cost Professional (CCP)
  • Certified Service Delivery Manager (CSDM)
  • Certified in IT Service Management (CITSM)
  • CompTIA A+ Technician

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