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Skills

  • Team building
  • Project organization
  • First Aid/CPR
  • Coaching and mentoring
  • Customs and trade compliance
  • Product development
  • Human resources management
  • Cost-saving initiatives development
  • Business Development
  • Employee reviews

Work Experiences

  • Used stakeholder engagement and project management to cultivate and strengthen long-term client relationships.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Worked directly with management, International Operations Managers, and the procedure department to brainstorm, discuss strategy, and mitigate program issues.
  • Kept track of 6 employees' daily activities and devised plans to address issues that resulted in category.
  • Trained, coached and mentored staff to support smooth adoption of new program program.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Accomplished International Operations Manager.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding cross-functional collaboration and data analysis.
  • Achieved $10 in cost reductions.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Achieved $4 cost reduction.
  • Achieved $3 in new business.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Accomplished International Operations Manager with 17 years of experience leading global supply chain initiatives and reducing costs by 83% through innovative logistics solutions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Composed persona with a strong sense of motivation.

Accomplishments

  • Designed and deployed a global logistics strategy that reduced lead times by 40% and increased on-time deliveries by 7 percentage points.
  • Established an international KPI dashboard, reducing decision-making time by 67% and enabling proactive adjustments based on market dynamics in the West Coast.
  • Provided critical market research and competitive analysis for the framework entry strategy, which resulted in securing 15 in new contracts in one year.
  • Achieved 26% improvement in supplier delivery time consistency by introducing performance tracking mechanisms with all global logistics partners.
  • Reduced global delivery lead time by 73% using advanced route optimization software across the company’s central distribution hub in Austin.
  • Managed project teams across 14 countries, successfully launching Asana in Austin, resulting in a 77% increase in market share.
  • Secured strategic partnerships in the Southwest, leading to a 70% enhancement in last-mile delivery performance and 46% rise in customer satisfaction.
  • Successfully led a cross-border operational restructuring, resulting in a 33% improvement in communication efficiency between regional offices in Denver.
  • Improved customer service performance across 3 international markets by revamping logistics and issue resolution functions, resulting in 82% fewer complaints.
  • Documented and resolved initiative which led to process.

Affiliations

  • International Association of Movers (IAM)
  • United Nations Global Marketplace (UNGM)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Global Association for Risk Professionals (GARP)
  • Export Council of America (ECA)
  • International Warehouse Logistics Association (IWLA)
  • Association of International Contract & Commercial Management (IACCM)
  • International Air Transport Association (IATA)
  • Toastmasters
  • International Chamber of Commerce (ICC) - Global Trade & Transport Sector

Certifications

  • Project Management Professional (PMP)
  • ISO 9001: Lead Auditor - procedure
  • Certified Global Business Professional (CGBP) - NASBITE
  • Cisco Certified Network Associate (CCNA)
  • Certified Risk Management Professional (CRMP) - process
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • International Logistics and Supply Chain Certification – Northwind
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified

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