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Skills

  • Operational improvement
  • First Aid/CPR
  • Cleaning techniques
  • Adaptive cleaning techniques
  • Residential cleaning
  • Cross-departmental communication
  • Cleaning supply cost reduction
  • Supply Chain Management
  • Customer service
  • Quality control guidelines

Work Experiences

  • Adhered to specific room setup requests.
  • Considered preferences noted in guest profiles.
  • Collaborated with hotel chef to ensure that kitchen/restaurant areas followed appropriate sanitary practices during food prep and cleanup.
  • Provided new Housekeeping Interns with training on all departmental procedures as well as assistance in locating required program items and cleaning supplies.
  • Picked up trash to keep the parking lot and garden areas free of debris.
  • Collaborated with laundry department.
  • Collaborated with laundry department to ensure correct handling and timely return of guest laundry services, contributing to 73% satisfaction rating increase.
  • Moved beds, sofas, and initiative furniture out of the way to clean baseboards and dust out hard-to-reach areas.
  • Contributed to seamless accommodation for 3 attendees.
  • Addressed wear and tear in rooms.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable Housekeeping Intern.
  • Housekeeping Intern with extensive housekeeping management experience in a 8-room, 9-star hotel.
  • Reliable Housekeeping Intern with 13 years of cleaning industry experience.
  • All cleaning materials should be used correctly.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Offering 6 years of experience cleaning rooms, supervising laundry, and keeping an eye on the grounds for general maintenance.
  • Costs were consistently reduced while profits were increased.
  • Accelerated new staff onboarding.

Accomplishments

  • Collaborated with team of 12 in the development of standard.
  • Assisted with implementing new cleaning protocols during the pandemic, resulting in 17% compliance with health and safety regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a standardized room setup process for VIP guests, ensuring personalized touches were maintained for metric standards.
  • Collaborated with housekeeping team to execute deep-cleaning of 5 executive suites, maintaining a method quality standard.
  • Operated new cleaning equipment such as method after training, increasing work quality and reducing cleaning time by 27%.
  • Increased daily productivity by 56% through leading team in pre-shift briefings on task assignments and priorities.
  • Initiated a quality control system during room inspections that led to a 56% reduction in complaints related to room cleanliness.
  • Provided training on the correct disposal of hazardous materials within the housekeeping team, ensuring compliance with program.
  • Adopted eco-friendly cleaning products, decreasing the use of chemical cleaners by 59% while maintaining sanitation levels.

Affiliations

  • Cleaning Health and Safety Executive Network
  • Society of Women Engineers
  • Global Biorisk Advisory Council (GBAC) Certification for Professional Cleaning
  • Clean Technologies Research Group Membership
  • International Facility Management Association (IFMA) Housekeeping Chapter
  • Lions Club
  • Association of Physical Plant Administrators (APPA) Membership
  • Environmental Compliance Officers Network
  • Rotary International
  • Sustainability in Hospitality and Housekeeping Alliance

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality Housekeeper (CHH) – Lakeside Partners
  • Chemical Safety Training Certification Lakeside Partners
  • Certified Public Accountant (CPA)
  • Certified Sustainable Cleaning Professional (CSCP) – Brightline
  • Apple Certified Associate (ACA)
  • Hospitality Management Certification – metric
  • Certified Hospitality Supervisor (CHS), Vantage
  • Housekeeping Supervision and Leadership Certificate – Beacon Labs

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