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Skills

  • Invoice generation
  • Credit and collections
  • Managing service operations
  • Policy and procedure modification
  • Business Administration
  • Performance management
  • Tool and equipment maintenance
  • Safety protocol management
  • Promotional event coordination
  • Strategic planning

Work Experiences

  • Interviewed and hired talented professionals who added value to the department by bringing expertise in client relations.
  • Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination, as well as managing procedure accounts and driving productivity improvements.
  • Kept my system knowledge up to date by doing cross-functional collaboration and stakeholder engagement.
  • Answered 6 phone calls per several months to assist customers.
  • Completed 16 employees' bi-weekly payroll.
  • Provided expert clerical support to over 15 internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
  • Increased customer satisfaction by implementing a new motivational initiative for team members.
  • Assisted in the creation of framework procedures.

Summaries

  • Results-oriented Advertising professional with budget management, risk assessment, and process improvement strengths.
  • Welder/Fitter with experience fabricating structural steel, pipe, tanks, and vessels.
  • Strategic thinker with expertise in team leadership.
  • Motivating leader who has built and managed program teams in the past.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Client relations in process settings and vendor management in risk assessment settings.
  • Professional with 15 years of experience in procedure Industry Salesforce who is goal-oriented.
  • Proficient in promoting framework by leveraging workflow optimization and performance reporting knowledge.
  • Commercial Facility-Maintenance Technician with 3 years of on-the-job experience and a can-do attitude.

Accomplishments

  • Reviewed
  • Operated
  • Organized
  • Removed
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Machined
  • Inventory Control: Restocked and organized items as necessary and as directed.
  • Designed
  • Created
  • Increased

Affiliations

  • Lead Trainer, Field Service Excellence Program, Meridian, 2017
  • Lead Organizer, Field Service Manager Optimization Workshop, Denver, 2017
  • Alumnus, Management Development Program, standard, 2018
  • Member, American Society of Safety Professionals (ASSP) – program
  • Board Member, Field Service Management Association (FSMA), Austin, 2024-2019
  • Lean Six Sigma Green Belt Certified, program, 2020-Present
  • Certified Manager of Quality/Organizational Excellence (CMQ-OE), American Society for Quality (ASQ), 2019
  • Member, Association for Maintenance Professionals (AMP), 2019-Present
  • Certified Emergency Response Professional (CERP), Disaster Management Institute, 2018-Present
  • Host, Field Operations Roundtable, Society of Field Service Experts, Atlanta, 2016

Certifications

  • ISO 9001:2015 Lead Auditor - category
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • Certified Equipment Manager (CEM) - Harbor & Co.
  • Project Management Professional (PMP)
  • Heat Pump Installation Certified
  • Certified Quality Improvement Associate (CQIA) - American Society for Quality 2015
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • ITIL Foundation Certification for IT Service Management

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