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Skills

  • Administrative support
  • Invoice generation
  • Payroll and budgeting
  • Business Administration
  • Planning and coordination
  • Relationship development
  • Service operations management
  • Workforce management
  • Employee scheduling
  • CCTV

Work Experiences

  • Was in charge of Asana equipment installation and technical support.
  • Closed knowledge gaps by managing ongoing training and mentoring strategies for new and junior employees.
  • Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.
  • Evaluated the performance of various employees and encouraged team members to increase productivity.
  • Increased customer satisfaction by implementing a new motivational initiative for team members.
  • Used Microsoft Excel to compile data gathered from various sources.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination, as well as managing procedure accounts and driving productivity improvements.
  • Reduced service call time by 6% by using project management.
  • Learned team leadership and stakeholder engagement to help with office needs.
  • Management recognized me for providing outstanding customer service.

Summaries

  • Welder/Fitter with experience fabricating structural steel, pipe, tanks, and vessels.
  • Ability to recognize metric issues and integrate initiative solutions to achieve standard.
  • Strong leadership and mentoring abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Client relations in process settings and vendor management in risk assessment settings.
  • CNC Machine Operator with extensive industrial background.
  • With over 12 years of experience focusing on system diagnosis, I am a skilled maintenance technician/electrician.
  • Student pursuing a Advertising degree who is eager to contribute developed knowledge in the role of Field Service Manager.
  • Professional with 15 years of experience in procedure Industry Salesforce who is goal-oriented.
  • Expert at collaborating with estimators, clients, representatives, and insurance agencies to ensure high levels of client satisfaction and retention.

Accomplishments

  • Collaborated
  • Constructed
  • Operated
  • Planned
  • Organized
  • Set up
  • Installed
  • Communicated
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Created

Affiliations

  • Keynote Speaker, Annual Fleet and Maintenance Conference, Seattle, 2019
  • Lead Organizer, Field Service Manager Optimization Workshop, Denver, 2017
  • Fleet Management Certification, National Association of Fleet Administrators (NAFA), 2019
  • Certified Maintenance & Reliability Professional (CMRP), Society for Maintenance and Reliability Professionals, 2019-Present
  • Graduate Certification, Facility Management, category, 2019
  • Member, Global Fleet Champions Program, 2019-Present
  • Certified Project Manager (CPM), Field Engineers Society, 2020-Present
  • Certified Manager of Quality/Organizational Excellence (CMQ-OE), American Society for Quality (ASQ), 2019
  • Member, Association for Maintenance Professionals (AMP), 2019-Present
  • Participant, Predictive Maintenance Innovations Summit, Raleigh, 2018

Certifications

  • Certified Reliability Engineer (CRE) - Lakeside Partners
  • First Aid/CPR
  • CompTIA Security+
  • Certified Safety Manager (CSM) - Cedar Works
  • Certified HVAC/R Technician - Harbor & Co. 2018
  • ITIL Foundation Certification for IT Service Management
  • Certified Equipment Maintenance Specialist - Ironclad Systems
  • Certified Preventative Maintenance Specialist - Beacon Labs 2020
  • Cisco Certified Network Associate (CCNA)
  • Certified Maintenance and Reliability Professional (CMRP) - Harbor & Co.

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