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Skills

  • Budget Management
  • Business operations
  • Workforce management
  • Managing service operations
  • Resource allocation
  • Service operations management
  • Business Administration
  • CCTV
  • Managing customer billing
  • Policy and procedure modification

Work Experiences

  • Maintained optimal supply levels to meet anticipated demand while staying within budget constraints.
  • Kept track of employee productivity and used strategic approaches to improve performance.
  • Used strong listening, open-ended questioning, and appropriate response skills to effectively communicate with various departments, including category and metric.
  • Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions.
  • Finished category of project, which resulted in program.
  • Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.
  • Effectively managed costs and billing, as well as financial discrepancies, by using framework software to organize account information.
  • Developed a reputation for punctuality and hard work.
  • Used Microsoft Excel to compile data gathered from various sources.
  • Planned and coordinated efficient maintenance schedules to keep systems running smoothly.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • In resolving issues, he is dependable, diligent, and diplomatic.
  • Field Service Manager with performance reporting and quality assurance abilities.
  • CNC Machine Operator with extensive industrial background.
  • Welder with MIG welding experience and 1 year of production welding experience.
  • Commercial Facility-Maintenance Technician with 3 years of on-the-job experience and a can-do attitude.
  • Quality-driven vehicle repair specialist with extensive experience in body shop platforms working on a wide range of damaged vehicles.
  • Looking forward to taking on a new challenge with a successful team.
  • Client relations in process settings and vendor management in risk assessment settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Operated
  • Maintained
  • Performed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Fabricated
  • Machined
  • Design: Responsible for creative design for prominent system.
  • Trained
  • Created

Affiliations

  • Lead Trainer, Field Service Excellence Program, Meridian, 2017
  • Mentor, Emerging Leaders Program for Field Service Managers, Meridian, 2023-2016
  • Safety Coordinator, National Safety Council (NSC), 2018
  • Member, Project Management Institute (PMI), Active contributor to Field Operations group, 2024
  • Charter Member, Predictive Analytics for Maintenance Professionals Forum, 2018-2023
  • Certified Manager of Quality/Organizational Excellence (CMQ-OE), American Society for Quality (ASQ), 2019
  • Lean Six Sigma Green Belt Certified, program, 2020-Present
  • Member, International Facility Management Association (IFMA), 2023–Present
  • Certified Maintenance & Reliability Professional (CMRP), Society for Maintenance and Reliability Professionals, 2019-Present
  • Member, Association for Maintenance Professionals (AMP), 2019-Present

Certifications

  • ITIL Foundation Certification for IT Service Management
  • CompTIA Security+
  • Customer Service Excellence Certification Meridian
  • Certified Mobile Field Service Technician (CMFST) - Ironclad Systems
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Measurement and Calibration Technician (CMCT) - Lakeside Partners 2020
  • Microsoft Power Platform Service Management Specialist
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Manager (CCSM) - Beacon Labs

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