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Skills

  • Coping mechanism strategies for patients and families
  • Leadership in interdisciplinary healthcare teams
  • Grant writing for healthcare initiatives
  • Staff management
  • Training and development
  • Training and mentoring
  • Relationship building and retention
  • Patient engagement and adherence improvement methods
  • Facilitating interdisciplinary case reviews
  • Profit improvements

Work Experiences

  • Achieved a 23% improvement in service satisfaction scores year-over-year.
  • Collaborated with program to ensure patient rights were maintained, resulting in 67% fewer legal complications for vulnerable groups.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Advocated for culturally sensitive care programs.
  • Created and piloted a crisis intervention plan, which achieved a 24% reduction in emergency escalations for continued care patients.
  • Achieved a 48% increase in patient satisfaction for the ICU.
  • Achieved outcomes surpassing Meridian standards.
  • Achieved a compliance rate of 18%.
  • Coordinated care for pediatric patients.
  • Achieved a 73% reduction in emergency escalations.

Summaries

  • Exceptional communicator and proven problem solver.
  • Advocated for culturally sensitive healthcare delivery.
  • Achieved high patient success rates.
  • Intensive Care Coordinator is a multi-talented Intensive Care Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 19% improvement in patient feedback ratings.
  • Achieved a notable 6 months reduction in patient length of stay.
  • Achieved a 29% reduction in emergency events.
  • Achieved a 18% reduction in psychiatric emergencies.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.

Accomplishments

  • Spearheaded the design and implementation of patient-centered care curriculums, leading to a 16% increase in staff competency and patient satisfaction.
  • Worked with a multidisciplinary team to oversee care transitions for 14 patients going from hospital to community care, reducing readmission rates by 45%.
  • Drafted and implemented crisis intervention strategies that were adopted hospital-wide, ensuring a 31% compliance rate during emergency situations.
  • Managed crisis care protocols that contributed to a 35% improvement in hospital-wide response times during critical episodes.
  • Implemented a high-risk patient monitoring framework that identified early warning signs, reducing critical care escalations by 62%.
  • Initiated a new holistic care model linking patients to both healthcare and social service networks, facilitating a 47% faster transition to outpatient care.
  • Documented and resolved category which led to method.
  • Reviewed and successfully revised treatment protocols for over 2 complex psychiatric cases, leading to a 35% reduction in readmission rates.
  • Virtual care coordination expanded to include telehealth services for remote patients during 2018, providing care continuity and reducing no-show appointments by 53%.
  • Developed individualized care plans for patients with complex medical conditions, resulting in improved treatment compliance rates of 76%.

Affiliations

  • International Forum on Quality and Safety in Healthcare Program
  • American Marketing Association
  • American Association of Health & Human Services (AAHHS)
  • Collaborative Family Healthcare Association (CFHA)
  • The Advisory Board on Healthcare Workforce Development
  • Healthcare Information and Management Systems Society (HIMSS)
  • Toastmasters
  • International Network for the Prevention of Elder Abuse (INPEA)
  • Society of Critical Care Medicine (SCCM)
  • International Council of Nurses

Certifications

  • Motivational Interviewing Competency Certification from program
  • Certificate in Geriatric Care Management from standard
  • Cisco Certified Network Associate (CCNA)
  • Psychiatric Mental Health Nursing Certification (RN-BC) by American Nurses Credentialing Center (ANCC)
  • Certificate in Risk Management for Healthcare from system
  • Cisco Certified Internetwork Expert (CCIE)
  • Licensed Clinical Social Worker (LCSW) from metric
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Intensive Care Nurse (CCRN) from American Association of Critical-Care Nurses (AACN)

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