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Skills

  • Attention to detail in meal presentation
  • Kitchen equipment maintenance
  • Conflict resolution with guests
  • Budget management for food programs
  • Workplace safety enforcement
  • Ability to work in fast-paced environments
  • Program equipment
  • Adaptability to changing food trends
  • Food waste minimization initiatives
  • Operational improvement

Work Experiences

  • Collaborated with nutritionists.
  • Created weekly employee work schedules for 5 team members, making sure that all shifts were covered.
  • Achieved a 84% reduction in health inspection violations.
  • Achieved a 24% increase in positive reviews for breakfast service.
  • Communicated daily goals and responsibilities.
  • Greeted each newcomer with a friendly greeting and double-checked reservations and identification.
  • Analyzed guest feedback data.
  • Adjusted breakfast schedules.
  • Conducted quality assurance tours of the kitchen and dining areas.
  • Boosted breakfast participation by 43% within six months.

Summaries

  • Breakfast Coordinator is a polite and upbeat person with excellent telephone etiquette.
  • Front desk agent with extensive experience handling reservations, phone calls, and customer inquiries.
  • Accomplished in managing breakfast service for high-volume hotels, with key strengths in team leadership and inventory control resulting in 16% waste reduction.
  • Breakfast Coordinator is a multi-talented Breakfast Coordinator who is consistently rewarded for planning and operational improvements.
  • Accomplished this over 2015.
  • Achieved a 36% boost in customer satisfaction.
  • Achieved cost savings of $17.
  • Experienced hospitality professional capable of balancing guest needs with business objectives.
  • Achieved a 68% reduction in discarded meals.
  • Achieved 100% compliance during inspections.

Accomplishments

  • Reduced stock shortages and improved kitchen inventory accuracy by implementing a robust inventory tracking system, decreasing food waste by 25%.
  • Directed a team of 3 employees during breakfast service, optimizing workflows to reduce wait times by 29% and enhance guest experience.
  • Leveraged customer survey data to fine-tune breakfast offerings, achieving a 38% increase in customer satisfaction scores over a 10 months period.
  • Partnered with marketing to roll out special breakfast promotions resulting in a 32% increase in breakfast sales over a program period.
  • Led training sessions for new staff members on breakfast service protocols and customer interaction, reducing first-month errors by 57%.
  • Successfully reworked the breakfast menu, incorporating feedback from guests and conducting A/B testing which led to a 32% increase in morning customer retention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with vendors to introduce new, seasonal breakfast options that drove customer interest and led to a 70% increase in breakfast revenue.
  • Played a pivotal role in helping the team adhere to local health and safety regulations, receiving a 15 star rating during standard health inspection.
  • Mentored a junior breakfast coordinator, providing guidance that resulted in their promotion within 11 months.

Affiliations

  • Hotel Association of Phoenix
  • Certified Dietary Manager (CDM) Association
  • International Council of Nurses
  • Hospitality Sales and Marketing Association International (HSMAI)
  • International Association of Administrative Professionals
  • Environmental Operations in Hospitality Consortium
  • American Medical Informatics Association
  • Certified Hospitality Sales Professional (CHSP)
  • Association of Information Technology Professionals
  • Rotary International

Certifications

  • Master of Hospitality Administration (MHA)
  • Certificate in Advanced Culinary Arts (Meridian)
  • Time Management Skills Certification (Workday)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Event Planning and Catering Management Certificate
  • Sanitation and Hygiene Certification for Hospitality Workers
  • ServSafe Food Manager Certification
  • Hotel and Restaurant Management Certification – Vantage
  • Certified Kitchen Supervisor (CKS)

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