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Skills

  • Incident response and crisis management
  • Regulatory compliance with railroad standards
  • MS Office
  • Materials management
  • Emergency Protocol Development
  • Performance metrics analysis
  • Budgets
  • Program implementation (e.g., system)
  • Internal loss prevention
  • Framework equipment

Work Experiences

  • Addressed issues proactively.
  • Analyzed historical traffic data.
  • Coordinated with signal operators.
  • Actively monitored emergency maintenance schedules.
  • Had an excellent attendance record and was always on time for work.
  • Contributed to the overhaul of rail traffic planning procedures, cutting average reroute time during emergencies by 37%.
  • Looked for industry trends on social media and through online sources.
  • Increased account revenue by 4% and increased backhaul revenue by $11.
  • Achieved a 78% drop in operational errors.
  • Coordinated with all relevant rail traffic stakeholders.

Summaries

  • Achieved operational excellence.
  • Achieved a 37% reduction in delays.
  • Adept at managing daily traffic coordination.
  • Adaptable and solution-focused Rail Traffic Controller with extensive experience in managing resource allocation during high-demand periods, resulting in 71% reduced system congestion.
  • Accomplished professional with a focus on safety and performance, guiding the adoption of new safety protocols and reducing incident rates by 53%.
  • Achieved a 56% reduction in delays across Austin.
  • Within Construction, senior Rail Traffic Controller and outstanding performer in vendor management and strategic planning.
  • Clear understanding of client relations and strategic planning as well as client relations training.
  • Achieved a 44% improvement in service reliability.
  • Strengths in workflow optimization and stakeholder engagement backed up by Construction training.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Directly responsible for coordinating and optimizing train movements in Austin, handling an average of 15 trains per shift with zero delays.
  • Led the adoption of method, which improved predictive analytics of train movements, successfully reducing delays and boosting network utilization efficiency by 72%.
  • Supervised a team of 17 rail traffic controllers, boosting operational efficiency and maintaining a 24% incident-free operation over several months.
  • Facilitated multiple cross-regional control room coordination efforts during high-traffic events, maintaining operational targets and meeting 69% of projected KPIs.
  • Spearheaded a system-wide initiative to install system for signal tracking, reducing delays by 37% over 2024.
  • Coordinated the real-time control of 4 freight and passenger trains daily, ensuring a zero-incident rate over 6 months.
  • Trained staff members and led cross-departmental coordination, resulting in a 37% increase in operational safety across the full coverage area.
  • Managed a major rail network upgrade, supervising the integration of Salesforce, which increased efficiency by 75% and reduced delays during high-traffic periods.
  • Achieved a 16% reduction in fuel costs by optimizing freight train routes and schedules, contributing to company-wide cost savings.

Affiliations

  • National Institute for Certification in Engineering Technologies (NICET), Transportation Railroad Certification
  • Rail Traffic Controller Accreditation Program (RTC)
  • Society of Human Resource Management
  • American Public Transportation Association (APTA) - Rail Transit Division
  • Transportation Research Board (TRB) Railroad Operations Sessions Attendance
  • Emergency Management Certification with Railway Incident Focus
  • International Association of Administrative Professionals
  • Railway Standards Safety Committee (RSSC) Participation
  • American Society of Safety Professionals
  • Certified Professional Controller (CPC) - Ongoing Training

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • CompTIA Security+
  • Train Operations Coordinator Certification - Ironclad Systems
  • Certified Freight Traffic Manager (CFTM) - American Society of Transportation and Logistics
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Track Safety Standards Certification - Federal Railroad Administration (FRA)
  • Traffic Control Specialist (TCS) Certification - Northwind
  • International Union of Railways (UIC) Railway Controller Certification

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